Can I get a replacement modem for free?

I am currently using Westell 327W Modem for Verizon DSL. Can I get a replacement modem for free if I suspect my current one is not working properly?

Accepted answers

smith6612

No need for a new modem. Your line is in bad shape. You should be able to get 3Mbps and higher on that line if it can be improved. Locate your NID (See this FAQ on what a NID is: http://www.dslreports.com/faq/1317 ) and connect your modem to it. Once that is done and the modem has connected, provide your new Transceiver Statistics. Your NID is often located near your electrical meter or panel. Sometimes it is located on an extension pole if your property is a distance away from the road.

All comments

smith6612

It's very possible you could get one sent to you for free. Doesn't hurt to try and ask for one over the phone. It might result in sending back the 327w however.

What issue are you having with the 327w though? We might be able to solve it.

Kwong742

Every 20 or so minutes, the internet light on the modem disappears so I get disconnected from the internet. It happens over and over again. I had technicians come and they told me to lower my speed to 768 kbps to 1 mbps which I did but the problem is still there.

smith6612

Ok. That is more than likely not an issue with the modem. Go to http://192.168.1.1/ and based on what you see, do the following:

If running Verizon's Red and Black firmware, go to System Monitoring, Advanced Monitors, and then Transceiver Statistics. Post up what you see on that page. Then, go to System Logging and choose the "All" category for the log. Post the log up for us to see. If needed, you can Pastebin.com the log and post the link up to the paste.

If running White and Blue Westell firmware, go to Troubleshooting and choose Transceiver Statistics. Post up what you see on that page. Then, go to Troubleshooting and locate the Logging section. I need the logs from the "All" category. Same as above, either post it here or put it on Pastebin and link it to us.

If you are prompted for a Username and Password, try the following:

admin/password
admin/password1
admin/admin
admin/admin1
Your Verizon Username/Password.

Kwong742

Transciever: http://pastebin.com/qLYP2WyY

Logs: http://pastebin.com/g2YY9mkW

RetiredDBA

I had a 327W for several years. When I started to have trouble, Verizon sent a tech out to check on the line.

As part of the line check, the tech tested the 327W. He declared it fried.

Verizon did not offer me a free replacement, but allowed me to sign up for a plan that costs an additional $2.75 (approx) per month. In connection with that plan, they sent me a new 7500 to replace the 327W. To me, this is like buying the thing on installments. In about 24 months, I will have paid for the 7500. By then, I'll be ready to replace it again.

Initially, they were going to to have me ship the 327W back to them, which was OK with me. Eventually, they told me to forget shipping it, and just dispose of it.

As part of this whole episode, my line speed got improved to what I had been paying for all along.

Your mileage may vary.

penn2

I got the information that was suggested. Any comments on if we need a new modem or if it's a connection speed issue that makes our internet crawl.

Main My Network Firewall
Settings Advanced System
Monitoring Main Transceiver Stats

Transceiver Statistics Transceiver Revision 3.3.6.10.0.1 Vendor ID Code 4D54 Line Mode ADSL_G.dmt Data Path INTERLEAVED Transceiver Information Down Stream Path Up Stream Path DSL Speed (Kbits/Sec) 1376 448 Margin (dB) 6.1 21.0 Line Attenuation (dB) 35.2 27.0 Transmit Power (dBm) 15.9 11.9

KH-OrnEsh1

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