I have a connection that is a few months old and I started having this problem a few weeks ago. The down speed is running around 200k and up is at around 700k which is very strange. The verizon speed tests are the same even if I am connected directly to the Westell 7500. I checked what I can inside and all connections are good and voice is good on the copper.
Working with support is a very slow process. After over an hour we are still working on finding something that points to a bad PC or virus or an unsupported device which I can understand but I am trying to explan that nothing else is connected.
The IP voice line to India went down last night and they had to abandon my call. Does anyone know where I can talk to an engineer that can tell me where a breakdown might be occuring so I can check those points?
Kevin
