Please post your issues with using Verizon Call Assistant in this thread.
I installed verizon call assistant in windows 7 and the right side is cut off. It works in Vista, doesn't display correctly in windows 7.
After running Cal Assistant for a few days, it is not obvious how to close an open window. Say for example, when you type in part of an address book name and the entry details is displayed. How do you return to the application main window and have the popup windows closed?
Secondly, the windows do not appear to be tailored to the screen resolution and Windows DPI size. On my computer, much of the writing and some of the popup windows buttons are either not visible or barely visible. For example, on the recent calls window, the button in the right lower corner (assume it's Delete) only shows "De" on the push button widget. Maybe the application can be tested with various screen resolutions and DPI.
Thirdly, I tried to synchronize with Outlook 2007. There was no error message, no sign of a problem, yet no entries were added to the Call Assistant directory. After speaking with customer service, and learning that Outlook 2007 was not supported, I just did a CSV file export/import.
Are you talking about the PC Client or accessing the VCA website in your browser?
I have Windows 7 on a new laptop, both the downloaded PC Client and the website work just fine for me. I accessed the website in both IE 8 and Firefox 5.3.3, nothing is cut off for me.
If you can clarify whether it is the PC Client or the website perhaps someone can provide more help. It would also help if you could capture a screen image of your issue and post it, Windows 7 has an easy to use screen capture tool called Snipping Tool:
Start ==> All Programs ==> Accessories ==> Snipping Tool
__________________________________JustinVerizon FiOS TV, Internet, and phoneQIP6416, IMG 1.7, Build 09.82Keller, TX 76248
Erik -
Does the VCA work with FiOS Telephone? If so, how do I set it up as I was never told about it during the install of my services.
Thanks
Mark
@pfeifler wrote: Erik - Does the VCA work with FiOS Telephone? If so, how do I set it up as I was never told about it during the install of my services. Thanks Mark
https://www22.verizon.com/callassistant !!!
Go there and activate !
It sounds like you have the text size setting at something greater than 100%. This sets the dpi of the display to something other than the standard 96dpi. Some poorly designed programs will not display properly under this condition. You can change this, but all of your text and other display items will get smaller.
Right click on an empty part of your desktop, click on "Screen resolution", then click "Make text and other items larger or smaller" on the left side of the window. Click the "Smaller - 100%" round selection box, then click the "Apply" button. A pop-up box will tell you that you have to log off before the changes take effect, and ask if you want to do it now or later.
Here is a link to a tutorial, with pictures: http://www.sevenforums.com/tutorials/443-dpi-display-size-settings-change.html
I just DL'd the 2.7.70 Client onto my Win 7 x64 system and would you beleive, when I try to install it all the buttons; (change directory; cancel; next) don't appear?
Is this client supported in on Win 7 x64?
I also have Win 7 64bit. I could not get VCA to work on my PC. I ended up uninstalling it.. I am hoping in the future they will update it, so it will work.
I have VCA on my main home phone. I recently added a second line for telecommuting (freedom essentials). All on copper.
Can I get VCA for my second phone line now or do I have to wait for VCA to support multiple numbers?
Or can I switch over from the home number to the second number to use VCA instead?
I'm not going to sugar coat this; forgive me, but any blunt remarks are merely the truth:
I simply moved next door, literally from apartment B to A. The fact that I need to have my service completely cancelled & ordered again from scratch seems dumb & pointless, but nonetheless, if that's the procedure, okay.
I never had a problem with VCA until this move. Once I moved, I continued to log into the Verizon website with my same username, which works fine for my Verizon.net email, Verizon.com billing, my remote DVR, etc.
However, when logged in, where I used to see the first 5 Call Log entries, I now see a screenshot advertising VCA with a big red button that says 'Click Here To Add'. However, I can't successfully add it because it then says that it is already added on my account.
When I try logging in directly at www.verizon.com/callassistant, all I seem to get is:
An error has ocurred: USERID not found. ************** 1001AccountName = ****************Path = 0:1:2:
where the *** are my username.
When I try to activate the service, all I get is:
We are sorry. You have not ordered Verizon Call Assistant, or your order has not been processed yet. If you have already ordered Verizon Call Assistant, you willreceive an email notification when the order has been completed. If you have not yet ordered Verizon Call Assistant, please contact the Verizon Business Office.
& finally, if I try to register again for it, all I get is:
Verizon Call Assistant is already on your account. You can add or modify other services by selecting the options below.
I'm at a point where I completely give up. I've spoken to every Verizon technical department that could possibly be involved & have gotten NO WHERE.
This is clearly a bizzare issue that no one knows what to do & its extremely frustrating as the customer to be the one handling this. Its been about 4 weeks now without my VCA service & I've spent literally a total of 8 hours on the phone with Verizon & opened over 3 cases only to get no where.
I put myself at the mercy of other customers when I ask, has anyone had this similar situation? Again, nothing complicated from my end, I moved next door within an apartment building which is less than 3 years old & pre-wired for FiOS. All of my other services work fine. My phone line & service seems to be okay, JUST my Verizon Call Assistant service is non functional nor can I seem to add it.
Does anyone have anything that could help me? This whole incident has made me consider switching back to Cable, because believe it or not, my cable company was much more advanced with the phone service.
I have win7 on a Sony Vaio, FIOS internet & Freedom pckg, and I am unable to get the VCA desktop client to work. I've been a software developer for Mac and Linux for a long time, and this application should not even be released as a beta. It's definitely in more of an alpha/ proof of concept phase. FYI, Verizon, in "beta" stage, it should WORK, just needing fine-tuning.
1. Desktop Client Login fails. Yes, after signing up for the service, and using ALL CAPS FOR THE USER NAME LOGIN. Still comes up as "not recognized".
2. Desktop client GUI - WILL NOT GO AWAY. I mean, seriously, I can't get it to quit or even minimize unless I kill it with Task Manager. And although I DID NOT check "start at login", when I reboot, there it is, happily hogging my screen with its cheerful **bleep** face.
3. Web interface? Pfft. I used to have Vonage. Take a look at their interface, Verizon. Thats what you should be doing. I cannot listen to voice mails or even get the full screen "Home Phone" page. The little embedded window in the "MyAccount" page at least shows the logged calls and who has left voice mail, but when I click on the link to go to "Show All Calls", it borks. "Error - Please Try Again Later." Totally unacceptable. BTW I am using Firefox. I DON"T CARE IF YOU WANT ME TO USE INTERNET EXPLODER- I AM NOT USING IT, AND NO ONE IN THEIR RIGHT MIND SHOULD.
Is anyone at Verizon actually working on this thing? I tried the livechat with tech support and they referred me to a 800 number for specific VCA issues. Ok, heres the kicker. I'm DEAF. My wife uses the phone, and I use email or videochat w/ sign language. But I still need to know who is calling, and to be able to access voice mail (even if I have to get her to listen to it). My wife is NOT going to get on the phone to VCA's 800 # and listen to techbabble. I'm hearing-impaired, shes tech-impaired, see?
Any definitive answer regarding this "feature" would be much appreciated.
Does VCA work with sub-mailboxes? When I try to enter the sub-mailbox passcode, I get an error. It will only accept the main mailbox number.
Problem may lie with the fact of the cancellation and new order. Your old login is likely pointing to your old account. You may need new account for the new location...
As to the question of "are other experiencing"... Look at and join the appropriate stickied threads above. That is where this post likely shold have started. From the number of stickies and the number of pages on some of those threads I would say there are some others with problems
Finally broke down and called Tech support today.
I've got Win7 Ulitmate 32bit. Old version of desktop software worked fine, new version not so much.
Application menu items don't work, "Profile," "Settings," "Feedback" for example. They're not greyed out, but they don't do anything and no error message.
All I really want to do is mute the application's ringer. It's really jarring, and the phone's ringing anyway.
Tech Support said it's not compatible with Win7 and told me to set Compatibility Mode to Vista. No change. She then checked elsewhere and told me these are known problem with the app.
I asked for the old version back. She said she couldn't do it.
She also suggested I could just turn off my computer speakers.
So, good job Verizon! Upgraded software with reduced functionality and/or built in bugs! And no way to go back to the working version. Thanks!
I'm having the same problems and getting the same messages. I've spend hours on the phone with Verizon and have gotten no where. Does anyone know the answers as to how to get call assistant to work?
Hi everyone, I am extremely frustrated right now. I have had FIOS internet/TV/phone for quite some time now, and have been pretty happy with it. Now I'm having a problem though.
Whenever I get a voicemail the system emails me as it should, but I can no longer log in to listen to the website to get my messages. I always get the error message:
An error has ocurred: User id was nullAccountName =Path = 0:1:2:
----------------------------
This has been going on for a few weeks now. Today I tried to go to the support page for home phone service and I get a message that says "Verizon does not offer this service in Washington". Well obviously they do because I have it and I live in Washington. Also I noticed on the new my verizon page it shows that I have TV and internet but no phone service. Any ideas what's going on and what I can do to fix it? Thanks.
I'm having the exact same problem and tried the online chat support function and they only tell you to call their 888-483-5156 number. Called that number and waited for ever on hold. I want the old version back.
Looks like Verizon fixed the problem - as I can now access the web site from the VCA client.
I was unable to login to VCA via the client starting in the middle of March... Finally started letting me in on April 7th, then sometime on the 12th, it started up with the "Sign-in failed" message garbage again. They need to fix this or take it offline until they get a handle on keeping the system stable.
You're not alone...no one will answer when it will be repaired and when you call..it's no answer or call someone else. Best bet..write to the an executive or go state president for that area.
1. the VCA desktop client does not support Pacific Daylight Time but the website does. all of the calls show up an hour late on the desktop program
2. it simply will not let me configure my voicemail to work with call assistant. every single time i try it says "error" or i'll click on the "Sign Up" for voicemail link in the Call Assistant web portal and it's totally dead.
So I thought maybe I had to get a different kind of voicemail and tried signing up for onepoint, which never goes through. In fact, I can't select or unselect anything at all when I try to edit my calling features, but I guess that's another issue.
VCA is a really good idea but I think you guys should have waited to even roll out a beta version because it really doesn't work well most of the time. It's easier to view everything on the website rather than in that program.
And c'mon - internet explorer? really? does anyone even USE internet explorer anymore?
Hello, I use the latest VCA client. Ever since I upgraded to the latest version I am continually getting sign in failed popups. It works fine, but every few minutes a new popup shows up. In the morning, I usually have to click OK on around 50 or so of these boxes. Is there any way to stop this madness?
I just started having this same problem since the morning of 8/17. I changed my ancient service package to Freedom, moved my DSL from a second line to the main line, and had that second line converted to a Distinctive Ring number. All of a sudden, signin fails in the VCA client and the web. I get the same "USERID not found" message that others reported. I thought I'd check in here to see if it was a "just me" issue before phoning it in. (I am really not in the mood for having to spend more time on the phone for yet another thing that got botched during what should have been a pretty straight-forward order.)
Does anyone from VZ actually monitor here? If so, please contact me about getting this fixed promptly without my having to spend yet more time on the phone or jump through hoops.
behappy you can even see anything mine fails totally since I changed my number and they have no way of fixing and the email I got today from them They said it was COMCASTS fault
HAHAHA
I had one tech yesterday a supervisor actually TRY and help me
I am so fed up with this and they can not understand why i would be feeling that way OH and they also keep adding a extra 5.00 to my account every month some tech attempted to fix it by adding more services back in June and since than i have to call every month to have the charge removed Mind you none have the brains to remove the extra service they just remove he charge so i get it again the next month
I just am not understanding why this is so hard to fix All I did was change my number they have no issue transferrring and showing me my bill so why can i not get voicemail and call logs??
@Logger58 wrote: I'm having the same problems and getting the same messages. I've spend hours on the phone with Verizon and have gotten no where. Does anyone know the answers as to how to get call assistant to work?
VCA client sofware is the biggest piece of garbage ever created. I don't fault the developers, unless they're in India, which then would make sense...I would fault Verizon who clearly doesn't give two s**ts about their customers.
All that they wanted to do is check the box for having caller ID / voicemail retrieval on your computer...that way they wouldn't be lying to the public when their marketing folks blanketed the market with ads about how amazing Verizon phone service is now.
What people don't know is that the computer based vmail/caller ID is a piece of garbage and rarely works.
So, I have to use the web browser based call assistant, which sucks, too. When you first login you are presented with a list of calls and voicemails from which you can play the vmails. But, in order to actually delete the voicemail you have to click a lin kand be directed to yet another page. Unbelieveable.
Verizon - get your act together. This is absolutely horrible that these issues still exist given what your competition in the market is offering.
Well, I found out what's behind the issue I have. VCA is not compatible with Distinctive Ring. The guy I spoke with at 888-483-5156 (IOBI and VCA Support was able to tell me that as soon as I mentioned I had just converted my former second line to DR on my main line. Unfortunately, there isn't anything he can do to get the issue fixed. I just uninstalled VCA as it is now completely useless to me.
well its now 2011 and doesn't seem to be fixes or improvements
I use IE
I just switched to a new sony vaio laptop with Windows 7, before I had Vista
my web based VCA functions with some glitches, some intermittent issues or requiring refreshes and retries that should really not be, exs: the voice mail shows up only if u keep trying different ways to see it, same is true for the delete button, intermittently!
and the VCA PC-client for desktop popups and such, the load program screen does not have a next button when i attempted install, save and install, etc. i tried many ways ands many times, I am an IT professional not illiterate
i tried Vista compatibility settings no help
i see this was reported over a year ago, and no Verizon posting about a fix
I am least glad i read this thread, so know to give up hope quickly and easily and not waste a lot of time on the wastage known as VCA
well, I am supposedly now signed up with VCA, but I have no idea where to log on to it, how to use it, anything. There are no instructions about it at all that I can find. Please point me to the user manual or whatever, and, especially, where to log in.
Thx
Having the exact same problem after the mandatory password change back to my email username was made. Verizon support says they will report the problem and get back to me. We'll see.
Today I got a snail mail letter saying I had it and telling me where to activate it, but when I try to to sign up, I get the message:
We are sorry. You have not ordered Verizon Call Assistant, or your order has not been processed yet. If you have already ordered Verizon Call Assistant, you willreceive an email notification when the order has been completed.
Why send a letter if I don't have it yet? And indeed, the manual says,
You will receive a VCA Welcome letter/email when the ordering process has been completed and your account is ready for activation.
I have Windows 7 64 bit and VCA works for me. Although for 2 months it wasn't after many agonizing attempts reporting
my VCA not working Verizon FINALLY resolved my issues.
With all the problems VCA not working even being told it was no longer supported it is continued to be advertised ! WHY ?
What's the deal ! Further info... VCA no longer available to New customers Helllooooo.
Very Conflicting ... as here I post what is displayed in my VCA voicemail.
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