Hello,
I recently switched from Time Warner to Fios and was promised a monthly service triple play of $81.99 over the telephone by Frances, this was to include all taxes and fees. I was on the telephone for nearly two hours for this deal to be completed. In addition, I was told that I would recieve a free LG pad that would not require a monthly fee or activation of any kind, it could be used via wi fi etc. I asked multiple times and my wife was listening to the call as a witness. Ms. Frances also stated that my telephone number wold be transferred from Vonage an that she would call me to set that up. A high pressure sale that needed to be done immediately to lock in the discounts. Well, the only thing that happened was that everything was installed. The phone number was not transferred and no call from Frances. I was charged for transferring the telephone number which I was told was not included.
The monthly fee is considerably more than $81.99. It is $138 plus a month after the first month of $191. I learned from a mailing that the LG pad is not free but requires a 2 year service agreement contrary to what I was told. I called and spoke with customer service and the call was escalated. The person told me to write a letter to a PO Box and that she could not take a complaint over the telephone or make any adjustments. A clear bait and switch. Is there any accountability? Can the tapes be replayed to confirm what I was told?
Charlie
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