I've had a problem with outgoing calls getting blocked since 3 July and no one at Verizon has been able to solve this issue. It's a programming issue for sure, I just hoped by posting this someone could let me know if they found a person within Verizon that actually helped them solve it.
Symptoms:
- When Anonymous Call blocking is active, outgoing calls to one specific Area Code get blocked.
- When adding in specific numbers to also block, either the entire outgoing call gets blocked or just a few additional Area Codes get blocked.
During call initiation for either scenario above, the result for the dialing person is about 10 seconds of silence, then a recording saying the number you have dialed is not in service.
Verizon has admitted it is a problem, they thought (several times) they had it resolved. There is a work around however it involved not using a service I'm paying for: turning off the Incoming Call Block feature completely. Who wants all the solicitation calls? Not me...
I will go on yet another 1-2 hour hold session today with Verizon to yet again give Level 2 a chance, however I do hope someone out there has experienced this and found a 'secret sauce' solution or a specific way to escalate the trouble so it gets fixed. If you have please share it. Thanks!
![Photo of [Deleted User]](https://wf.vanillicon.com/v2/ff561fd21ac4648a22722c9a41808880.svg)
