Issues Connecting To Fios Router with Actiontec MoCA Extender

VZFiosUser333

I recently had Fios 400/400 installed and added an Actiontec WCB3000N extender, connected to the house’s coax to alleviate a dead spot in my home. My phone connects fine to either of the extender’s bands, (‘...2.4g ext’ or ‘...5g ext’) without any issue, but once I connect to the extender, the phone will not connect to the Verizon router, no matter how close I am to it. I have turned off the phone, restarted it, turned off/on the phone’s Wi-Fi, and nothing will allow it to connect to the main router after it connects to the extender. I also tried pairing the extender to the Fios router with the WPS button, but that didn’t have any effect. Only if I unplug the extender completely will the phone connect to the Verizon router. Anyone have this issue? Suggestions to remedy it?

Cang_Household

What's your main router's model? G1100, G3100, or an even older version?

Your phone still connects to the extender because the extender's signal is still visible to the phone near the main router.

You can try to set the wireless SSID and password of your extender same as the main router. This is done by Verizon when setting up G1100 with WCB3000N years ago.

Please reference to this post I answered recently: Using-Actiontec-MI424WR-Rev-1-router-as-extender