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need to replace modem westell 6100 c90-610015-06

Hi community,

I have a problem with my westell 6100 modem (originally provided from verizon) and I want to see if anyone can help me to figure what is the best option to proceed.

My westell 6100 modem is not working recently. Currently after power is turned off and then on,The power light keeps to appear as "red" and ther other lights (for internet, ethernet and DSL) do not light up as green as they would normally do. When this happens, my internet connection via verizon would be down. This has happended during the entire 1 and 1/2 week. prior to today.

I called verizon tech support, they told me that the specific manufacturing model of my modem ( #: c90-610015-06 ) is so outdated that it is not longer under warranty. So they gave me 2 choices :

choice 1: pay an extra amount of money ( not sure how much exactly yet, but tech support believes that it is about

$1 to $2 per month for every month my verizon home DSL account is open) for the extended warranty. when I agree to this and pay the money, they will ship me a free 6100 modem , with a more recent manufacturing model. But I am not sure how long would this "new" westell 6100 modem .would last because the modem they give me might be brand new or it might just be a refurbished one.

choice 2: buy a modem on my own that would have to work, or at least have the capacity to work, specifically with the verizon DSL interface. It is recommended by the tech support that I should just buy aother westell 6100 , but as far as I know, westell 6100 is handeled directly by verizon adn no new modem of this model is supposed to be for sale by verizon. So I might have to end up buying a used westell 6100 from somewhere, or I would have to find an alternative modem to use with verizon.

Did anyone experience similar issue before? Which one is better option ? Is it true that I can only use westell 6100 modem for my verizion DSL connection ? If not, can anyone suggest any alternative that would work with verizon DSL ? I don't mind to find out the specifics to configure an alternative modem so that it can be connected with verizon DSL, if anyone can point me to the right direciton.

I don't understand why verizon has to make this so difficult? Can they just provide me with the proper equipment so that I can simply use their DSL service?

I used to have high-speed internet from my cable company, and whenever I have problems with the cable modem, the cable compnay come to my house to fix and/or replace the cable modem without extra charge to me. Why does veizon have to make it so that they are not willing to replace a DSL modem unless I pay extra money ?

Until this issue is resolved, my DSL internet connection and DSL verizon is no use for me, and I am still paying verizon for the DSL serverice for the past 2 weeks wihout ever able to use the service.

-PCT

Comments

dslr595148

Is it true that I can only use westell 6100 modem for my verizion DSL connection ?

No, that is not true. For example you could use the Westell 7500.

@pctong wrote:
If not, can anyone suggest any alternative that would work with verizon DSL ? I don't mind to find out the specifics to configure an alternative modem so that it can be connected with verizon DSL, if anyone can point me to the right direciton.

An alternative to Verizon provided modem combo, would be the Zoom X5 5564 (non a Unit).

That is not what I suggest that you get, that is only an example.

Someone might chip in to what they suggest.

afriedma

Any modem that can handle ADSL will work. There are literally hundreds of them available on eBay. Westell 6100s are selling from $5-$40. As noted above, you can buy a Westell 7500 for a little more, or you could step up to a Westell 327W, which also includes a router and wi-fi.

Of course, there are other brands. Verizon also uses Actiontec - the GT701 is probably the most equivalent to your Westell, and they also sell a router/wi-fi modem, the GT704WG. Both of these can be had for less than $50 on eBay.

RetiredDBA

@afriedma wrote:
Any modem that can handle ADSL will work. There are literally hundreds of them available on eBay. Westell 6100s are selling from $5-$40. As noted above, you can buy a Westell 7500 for a little more, or you could step up to a Westell 327W, which also includes a router and wi-fi.
Of course, there are other brands. Verizon also uses Actiontec - the GT701 is probably the most equivalent to your Westell, and they also sell a router/wi-fi modem, the GT704WG. Both of these can be had for less than $50 on eBay.

I have a 7500 here. It includes router and wi-fi functions. It does everything I need.

And, yeah, I did have to pay an extra $2.00 a month to get the 7500 that replaced my burned out 327W.

smith6612

Either find someone who has a Verizon modem (6100/327w/7500) and buy it off of them or pick up an ADSL/ADSL2+ capable modem. Once that's done, you can set it up manually for PPPoE or DHCP, depending on your area and from there you should be all set.

Greasyfingers

Call tech support again and when they offer the $2/month extended warranty, pass on it, but ask if they can just send you a free replacement modem. You may need to send back your old modem, but only if Verizon sends you a "RID" in the box with the new modem. This is what I just did, since my old modem was disconnecting on me daily. The tech support guy said there is only a 90 day warranty on the new modem, but that extended warranty seems like a scam/way to make an extra buck. I just got a free replacement, so why would I need an extended warranty?!? I just got the replacement, a Westell 7500, in the mail today, and I didn't even have to send my old modem back.

catrondel

Forget the 7500. They get thru that too. Problem is that Verizon uses same username and password everytime they set up your account in Westell. You know 192.168.1.1 - everybody does. All they need is to see you set your password the first time and there in . They are in for good. Your Modems no good. Report to Verizon. Demand an upgrade for free. If we all did, and went public, perhaps we might get some service.

Don't get me wrong the 24/7 technical support people are on the whole very good and knowledgeable for general set-up. But if you have a security problem, only a few are well versed. Believe me, I have spoken with at least 3 of them per day for over 2 months. I finally realized that there is nothing they can do once you computer is compromised . You must take care of the computer issue first, and then demand a higher security modem. Otherwise, there's no point.

Good luck,

Cheers

Catrondel

smith6612

I'd honestly be more worried about the CWMP Agent installed on ISP-provided modems than I would changing a pasword on a modem and having Verizon see the password stored in Base64. Those CWMP agents can't exactly be shut off. It's a backdoor for Verizon to get into the modem to do things like Firmware upgrades and support, but it's also a backdoor for anyone who figures out how to use it.

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