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Incoming caller ID on-line log

Hoping someone here can help as I have little to no success getting issues resolved through verizon chat or live calls.

The incoming caller ID does appear on my physical phone but not on my on-line call activity log. The on-line activity log lists all calls as "unavailable". I have digital voice service.

Does anyone know the cause and then how to have the number appear on the log?

Comments

dougt55

further information ... the caller iD number is displayed on my set top box call logs. Again, not on the on-line call activity log.

KH-OrnEsh1

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/

dougt55

I am aware this is a verizon customer to customer forum. Was hoping another customer had a similar issue and found a solution. When I have had issues / questions I have had little to no success obtaining an answer / solution through verizon's online chat or through their call system.

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