Registered with Verizon My Domain and cannot access email

I have spent the past TWO DAYS trying to get assistance from Verizon customer support. I have talked with EIGHT different representatives and none of them know how to help me.

Last week I registered my verizon.net email with Verizon Your Domain and paid the $19.95 annual fee to keep my email address. After receiving a confirmation that my transaction was successful and complete, I proceeded to cancel my Verizon home phone and internet service. Verizon cancelled my email when they cancelled my phone and internet.

I was told via email from a Verizon Your Domain specialist that I needed Broadband Essentials to keep my email. I DO NOT NEED INTERNET SERVICE. I HAVE INTERNET SERVICE. According to Verizon Your Domain I do not need Verizon internet to keep my email!

If this isn't bad enough, I've been charged TWICE and I still have no email!

Can someone please help me? I followed the instructions to a T and have spent two hours on the phone with absolutely NO RESOLUTION!

Accepted answers

[Deleted User]

Hi davidsonx5,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

All comments

[Deleted User]

Verizon_Support

Due to multiple failed attempts to reach you we will be closing this private support case.

If you need further assistance with Verizon service feel free to send us another post.

Thank you,

^Matthew

Pedro_Burrito

I registered for Verizon Your Domain last month. All my other Verizon services were terminated on 11 August 2014 as I moved to Japan where there is no Verizon presence. I just tried to access my email via netmail.verizon.net and I got a pop up message that said my services have been terminated and to contact customer support. I really don't want to spend an hour or more trying to navigate through the terrible voice system so is there any suggestions on how to access my verizon email?

Thank you.

jsers

I just registered to keep my email via My Domain. I am awaiting the confirmation email. What is the expected wait time? I only have a couple of days before I have to cancel FIOS

ElizabethS

Pedro_Burrito, have you tried one of the options here:

The Support page has a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent

barcar

I have the exact same problem. I ahve set up an account with Your Domain and now cannot access email. Verizon sends me to a Your Domain telephone contact which refers me back to verizon. Verizon shows I have an account with Your Domain so cannot help. How do I get my email???

barcar

No contact info for Your Domain. Verizon contacts will not help. I have tried. They each send me to other for assistance.

dknlast6

I've been having the same problems for a couple months, Initially I thought it was me, until I figured out the login screen had disappeared. I found my original letter from opening up my domain. I'm calling them to see what they have to say, it sounds like they're trying to see if they can force people to buy internet or FIOS. I'll report back whatever information I get from them.

dknlast6

I found an email that I received from 'My Domain' that I printed off at the beginning of the year just in case...I sent an email to the address and I got a response, however, they're asking for info they should already have so I'm going to do some more searching...perhaps I have other emails I printed off that will get me more help...

rhinojoe777

I am having a similar problem and cannot get it resolved. I paid the $19.95 for yourdomain service to keep my Verizon emails. Now I can access my existing emails and send emails from my account, but my Verizon emails have not been able to receive any emails since January 8th! Please somebody help me. Nobody I have contacted will help. I keep getting transferred around everywhere! 😞

[Deleted User]

Hi rhinojoe777,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Ellebill

I have the same issue. Registered for Domain, got an account number, and was charged 2 times. When I cancelled my internet service the agent did not retain my email. I have spoken to 12 different agents in every possible dept, not including my online chat session which lasted an hour and left the issue still unresolved. This has been going on for a week now! CAN SOMEONE HELP ME?

ElizabethS

Hello Ellebill

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

dottiwalls

I have spent the past TWO DAYS trying to get assistance from Verizon customer support. I have talked with EIGHT different representatives and none of them know how to help me.

In January, I registered my verizon.net email with Verizon Your Domain and paid the $19.95 annual fee to keep my email address. After receiving a confirmation that my transaction was successful and complete, I still waited until March to cancel my Verizon internet service.

Can someone please help me? I followed the instructions to a T and have spent several hours on the phone with absolutely NO RESOLUTION!

ElizabethS

You haven't said exactly what the issue is.

dottiwalls

I am having the same issues. I cannot access my email because it says my account is suspended.???

dottiwalls

I can get into my Verizon account and see where I have the Yearly Domain set up; however, when I click on Email, I get error message saying that my account is suspended.

[Deleted User]

Hi dottiwalls,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

seabeeadp1

I am above ticked off with Verizon.

I know many of you have had the same issue with trying to keep your VERIZON.NET email accounts.

Been two years now. Change the name to "mydomain". still $19.95 a month.

I have been using the Verizon.net webmail for two years now since I moved and we didn't have FIOS or any Verizon servie with us here in SC.

SO... I get a notice a few months ago that I was not billed for my services and they would waiver it. (False, paid back in early of 2013 and 2014 when do.

3 hours on the phon wtih them, we finally got the billing right, and being passed back and forth calling the same number back and forth over and over.

Come Feb, I noticed the $19.95 charge (it was a bit early as it should have been around March), and was happy that it worked.

Recieve email today. "Bill due of $19.95 and we no payment is shown. My VISA card says differently.

Another "call the worthless number, get overseas help, "Can't help you", and now, I am back to WT???

Really Verizon.

Next month, my Verizon Wireless is up for reneweal. Same name, different division, but am sersiously thinking.

So Verizon. Heres the scoop. FIX THIS **bleep** PROBLEM WIHT ME GETTING BILLED OVER AND OVER FOR MY VERIZON.NET "DOMAIN" thing. I DID IT RIGHT. NOW GET IT DONE.

Venting as I am angry! Can't get decent help anymore....

I just want to use my @verizon.net email account, same email addy. I do not like the ATT sevrvice through Yahoo,

What do you want from us Verizon? FIX THIS

seabeeadp1

Unventing now.

I need Verizon to resolve the isue with my email account i have bene using for two years.

I am in "auto enroll"

I want my same emai account to continue.

Can you fix this repeated headache of a problem with billing?

My Visa shows a charge on 26 Feb. Verizon shows nothing.

What is going on? I don't want to lose my email with erros on Verizon end.

Now I am "calm"....! Smiley Sad but bummed due to continued problems with Verizon management. Man Sad

[Deleted User]

Hi seabeeadp,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.