Are these compatible or not? I have had ADT for years with no problems. As soon as FiOS was installed, my alarm system no longer worked. Verizon absolutely REFUSES to take responsibility for this and says it is NOT their issue.
They are compatible, Did you point out to the installer that you had one when he was installing? maybe he didn't terminate it correctly to the fios.
I did tell the Verizon installer about the alarm system. My mistake was just taking his word for it when he said everything would work fine. I didn't test it until the next day and at that point ADT said they would come out and fix it at a cost of close to $200. They (ADT) said the systems ARE compatible IF Verizon installs the FiOS line correctly. When I called Verizon back and told them of my problem they said everything isobviously installed correctly because my phone is working. Doing more research online, I see this is a problem and it does appear to be due to incorrect installation on Verizon's part but ADT is able to fix it, but at my expense.
Wish I would have done my research prior to the installation and asked ADT what to watch for and what info to give the FiOS installer. Verizon is OBVIOUSLY aware of this problem but will not acknowledge it and will not correct it.
It sounds like just a lack of education on the part of tech support. You should call back and try to get it escalated if needed. Tell the rep your problem, hope you get someone that has some idea about what you are talking about, if they don't then just keep going until you get someone that does. It just needs to be terminated properly.
Unfortunately it is always at least a 20 minute hold time to get thru to tech support. Last time I called I did escalate up the line of supervisors but the end result was, if my phone (landline) is working they have done everything correctly. Really too bad their customer service is so poor. Can't recommend Verizon FiOS to anyone in the future. So disappointed in their service and support.
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