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Customer Service and How can I get out of all Verizon plans without paying through the nose?

I am a bundled customer. My land line doesn't work which means my DSL doesn't work.

I checked my box outside twice last night. But when I called to put in a ticket I was told that if a technician came out and he got a dialtone outside my house I would be charged $$$ automatically.

The first customer service person was a jerk. When I asked to speak to a supervisor, I was put on terminal hold.

I called back. The next customer service person wanted to play the silent game. You know, I say something, she doesn't answer me back and stays completely silent on the phone. I know this game. Verizon has played it before. After about three minutes waiting for my customer-NON-service rep on the other line to respond. I asked to speak to her supervisor. She responded immediately with "sure," I was transferred lickity-split to some phone in some unused office that was meant to ring and ring and ring. I actually let it ring for about five minutes just to see if it would eventually disconnect me.

Then I called back. I spoke to yet another person who transferred me immediately to a non-existant supervisor and was put on terminal hold again.

I want out. I HATE Verizon. They have been rude. Non responsive, and I can spend my $350 a month elsewhere.

Regards,

A very unhappy hope to be out from under Verizon's thumb soon, CUSTOMER

PS. I posted this ealier on the Wireless Community Forum and was told this would be the place to post so I am. All remarks are welcome. At some point, if we complain enough, maybe someone sitting on their mighty throne will get a clue.

Comments

KH-OrnEsh1

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

estradadee

I completely agree, we need to forward our complaints to Lowell C. McAdam, President/CEO and Ivan G. Seidenber Chairman of the Board. I believe there salaries are being paid by the customers?

jllewellyn1

I am having a horrendous time trying to get service issues corrected with Verizon, and I have no idea why anyone stays with them. I am currently seeking other options and am willing to broadcast to anyone I can--through social media and by word of mouth--how horrible Verizon customer service has been.

After getting Fios, I started receiving an additional bill for DSL service. Each time I called, I got disconnected after a half hour of trying to explain to a service representative that I was getting two bills. They could not find the second bill, a rogue account, which had me listed in the system as Jana L. {edited for privacy}, account # {edited for privacy}. My current and active Fios account is #{edited for privacy}.

On two different occasions, I talked to a person who put me on hold, hung up and never called back. On 9/23/11, I called again because the bill said my services would be shut off. Even though this rogue account was probably not active, I wanted to call and resolve this issue so it did not appear on my credit report. I was not going to pay for an account that I did not have. I spoke to a man named Jonathan who refused to give me his ID number, and once he found the rogue account, he was able to credit it so that I had a zero balance. Yet he could not cancel the account. He told me he would submit a trouble report and to talk to someone in accounts cancellation. That woman, Sandra Grose, talked to me for another 20 minutes and told me she would hand my case to a specialist, who would call me the following week. I felt confident that she would return the call, but no one did. This issue has still not been resolved because I do not have the time to call and spend a half hour on the phone only to be hung up on.

On 10/21, after realizing that we had no dial tone, my husband called to report the issue and Verizon said they would send someone out. No one came. Then he called again on 10/26, and someone said they’d send a technician on 10/27, and that they would call or text him with an approximate time. I was not home at 3:30, and it is listed in your system that someone arrived. (I have no way of knowing this is true.) I called on 10/31 and arranged for a technician on Friday, Nov. 4th. When I called at 12:30 because no one had arrived, the service representative told me someone had actually come on November 2nd at 10:42 a.m. I was home, but I did not hear anyone come, and no one called me on my cell phone (which is listed on the account) to tell me they had arrived. They never called to announce they were here, so I am not sure if they actually came or just lied. Now, on Nov. 4th, I have spent the entire day trying to commandeer a technician who was already supposed to come and resolve my issue. What is Verizon's response? Have someone come tomorrow, and expect me to be home all Saturday to wait for someone to come.

I have never had such a horrendous experience with any company. Ever. Ever. Ever.

KH-OrnEsh1

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