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Internet light goes out on Westell 7500

I have had Verizon DSL since Jan 12th 2011. From the first day the internet light goes out on my westell 7500 modem and I have to reboot the modem to get the internet back. I have called tech support and they tell me they can't find anything wrong. The internet light goes out 2 to 3 times a day. Some days it works fine. Does anyone know how I might fix this before I cancel my DSL?

Comments

dslr595148

#1 Try to go to http://192.168.1.1/ .

#2 Choose Troubleshooting, and then click Transceiver Statistics.

#3 Then If using Verizon-branded firmware (should be Red and Black), go to System Monitoring, Advanced Monitors, and then choose Transceiver statistics.

#4 Post up the information you see on that page.

#5 If you are prompted for a Username and Password, try one of the following:

admin/password
admin/password1
admin/admin
admin/admin1
Your Verizon username/password

#6 Could you provide the modem's log to us however when the Internet drops (Do not reboot the modem!)? The logs from the "All" category will work.

If using the Red and Black Firmware in the same interface around the same area you found the Transceiver Statistics link, there will be a System Logging link which will bring up the logs.

#7 Does forcing the modem to reconnect via the Web Interface work, or is a reboot always needed?

blp4510

Transceiver Revision A2pB020b3.d20h Vendor ID Code 4D54 Line Mode ADSL_2plus Data Path FAST
Transceiver Information Down Stream Path Up Stream Path DSL Speed (Kbits/Sec) 3358 863 Margin (dB) 27.7 16.6 Line Attenuation (dB) 27.0 12.1 Transmit Power (dBm) 4.7 12.4

yes, I have to reboot the modem every time.

smith6612

Those Statistics look to be just fine. The next time the Internet goes out, visit the section of the modem where you found the Transceiver Statistics and post up the "All" log under "System Logging." That should help clue into what may be the problem.

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