Child Item

Site Totals

61363 Questions Answered 267 Categories

I had a Verizon tech set my ports etc however like others we keep getting Error 0X800CCC7D

I had a Verizon tech set my ports etc however like others we keep getting Error 0X800CCC7D. I called Verizon Support and they doubled checked my settings, that they set up, and we still Error 0X800CCC7D after 5 or 6 emails.

I went to Microsoft's Forums and they pretty much say the same thing about Error 0X800CCC7D and that the only thing left that can be wrong is the ISP has some thing wrong, there are NO more options for the clients to do.

Verizon told us they are doing away with the Yahoo accounts and connections and now have their own email program that I have accessed. However before this we did not get Error 0X800CCC7D.

Comments

somegirl

@Friendly wrote:
I had a Verizon tech set my ports etc however like others we keep getting Error 0X800CCC7D. I called Verizon Support and they doubled checked my settings, that they set up, and we still Error 0X800CCC7D after 5 or 6 emails.
I went to Microsoft's Forums and they pretty much say the same thing about Error 0X800CCC7D and that the only thing left that can be wrong is the ISP has some thing wrong, there are NO more options for the clients to do.
Verizon told us they are doing away with the Yahoo accounts and connections and now have their own email program that I have accessed. However before this we did not get Error 0X800CCC7D.

What are your settings currently? Screenshots (with username/password removed) are best for troubleshooting.

Friendly

I am not sure how to make a image of my settings, I wrote them down as the Tech changed them.

We took out Yahoo in both our incoming and outgoing entries so they read

incoming.verizon.net

outgoing.verizon.net

The ports are now 995 and 465, below I have posted what I watched the Tech change to. We can test our email Accounts with Outlook 2003 and they will send and receive immediately in the test.

However when we actually go to send something nearly every first time or two the sending hangs up for 5 minutes. Then we get the error message 0x800ccc7d.

I have been minimizing the sending box and going on with business and eventually it sends the email, email size does not matter, then it is followed with the error message 0x800ccc7d. Microsoft's forum believes the server is not set correctly for smpt accounts with SSL security settings. That is why I contacted Verizon, who have been helpful and checked out their own settings, however neither of us has pin pointed the issue or solution.

Mail server settings

Incoming mail server (POP3😞 pop.verizon.net
IncomingServerPort Numbers: 995
Outgoing mail server (SMTP😞 smtp.verizon.net
Outgoing ServerPort Numbers: 465
Your Verizon Online user name
Your Verizon Online password
Make sure "This server requires a secure connection (SSL)" is checked.

somegirl

@Friendly wrote:
I am not sure how to make a image of my settings, I wrote them down as the Tech changed them.

You might take a look at http://www.take-a-screenshot.org/ for more information on taking screenshots.

Another thing to verify is that you are able to send and receive successfully via Verizon's webmail. If that isn't working, there is a problem with your account that has nothing to do with your email client.

Child Item