Child Item

Site Totals

61487 Questions Answered 271 Categories

internet keeps dropping

Modem/Router Model - Actiontec GT704WG

During the last few weeks the internet connection will drop out (No internet light and DSL light blinks) for about 45 seconds. After this time period it reconnects. The modem is connected to a desk top computer and wireless lap top. It normally takes place when both computers are utilizing the internet. It rarely drops out when only one computer is accessing the net.

Any ideas to a possible solution to this problem?

Comments

dslr595148

#1 Check the IP Address, Subnet Mask, Default Gateway, and DNS Server(s) on your computer.

This means for example, if you are on Windows XP...

a) Go to Start -> Run.

b) Type in cmd and press enter,

c) In the new window, called the command prompt, type in ipconfig /all and press enter.

#2 Go to the Default Gateway and log-in, as need be.

Note the Default User name is admin and the default password is password

#3 In the router go to Status ->DSL Status.

#4 Please post the info that is there.

#5 In the router go to Utilities ->System Log

#6 Please post the info that is there, but not:

a) Any MAC Address(es).

b) Your PPPoE User name if the router is handling PPPoE.

c) Any Public IP(s).

These three ranges of IP Address(es) are not public, so if you want to - you may show post these from the logs.

a) 10.0.0.0 to 10.255.255.255

b) 172.16.0.0 to 172.31.255.255

c) 192.168.0.0 to 192.168.255.255

#7 Did this start happening after you got the second computer?

OR did this start happening after you started using both computers at the same behind this modem combo?

firefighter4u

We have only recently began having issues. Both had work fine with this combo for months.

I'm a little unsure what can be posted from the system log, but there are many posts that say:

Elapsed Time syslog: All DNS servers tried, no response.

Elapsed Time syslog: No response for DNS request to server

url=db._dns-sd._udp.domain_not_set.invalid

vpi 0

vci 35

DSL mode setting MMODE

DSL negotiated mode G.DMT

connection status Showtime

Speed 3360/864Kbps

atmqos class UBR

near end CRC errors 0/956

Far end CRC errors 0/956

near end CRC (within 30 min) 0/0

far end CRC (within 30 min) 0/0

near end RS FEC: 0/1088

far end RS fec: 0/0

near end FEC (within last 30 min) 0/0

far end FEC (within last 30 min) 0/0

discarded packets 0

SNR margin 12/13

attenuation 33/17

I really appreciate your help with this!

dslr595148

Ok.

#1 Go to http://www.grc.com/dns/benchmark.htm

#2 Download the program.

#3 After scanning it for malware, if desired..

a) Make sure no other network aware programs are running.

b) In that program go to NameServers and press Run Bench Mark.

#4 Please report back if there are any faster public DNS Servers on the net, then your system DNS Server(s).

#5 What is your OS and Version? For example I am on ubuntu 10.04 LTS.

firefighter4u

If I am reading this correct, there is one listed that is faster than mine. The list is sorted by Fastest First.

the name of it is dns.wdcl.speakeasy.net

The desktop is windows XP and the laptop is windows 7.

Thanks for your help!

Child Item