In response to a "2nd Notice - Action Required" letter from Verizon, I changed my e-mail settings on my MBP, iBook, and iPad. None of these devices would send mail with the new settings. So next I tried to use the Verizon InHome Agent program to see if I could find out what I was doing wrong. The program would not open.
So, I counted to ten, poured a stiff drink, and dialed Verizon. I had a lovely conversation with their live-in robot and finally got through to a young human. He informed me that they'd received "a whole lot of calls" informing them that the new settings don't work with Macs and, oh yeah, neither does the InHome Agent program. I noted that Verizon's letter states the old settings will no longer work in September. "So what's going to happen?" I asked. "Oh, I guess they'll figure it out by then," was his response.
The conversation reminded me of the hours and hours I endured on the phone, working my way up the tech team chain, about fifteen years ago when I was trying to get my new DSL service properly configured. Finally, I found a technician who "spoke Mac" and knew how to do it.
Ten percent of all cell phones in use are iPhones. Isn't it time Verizon took this reality into account ?
