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Missing Inbox, sent folders, etc: IE11 Windows 8.1 or 7 SP1

Open your email and login https://mail.verizon.com/webmail/driver?nimlet=showmessages&view=emails (see attached)

Enable compatibility view. Open tools from the browser window - Compatibility view settings- add verizon.com - close. The window should refresh and all missing items should be visible.

If the issue persists- tools - internet options- General Tab- Delete browsing history (see attached) then press delete button - OK. Then close the browser and retry webmail with compatibiliy view enabled. (If you do clear history as pictured you may need to type userids and or passwords that you had previously stored)

Comments

SLOWHAND1

THANK YOU!! Problem solved, much appreciated!

AVal2

Thank you this worked!!

kasha2

IT WORKED!!! Thank you soooo much!!

PattyC5

Thanks so much. It WORKED!!!!!!

bon1950

Help - it didn't work for me.... any other ideas?

Thanks!

bon1950

Just tried again... this time I restarted my and HALLELIUA it worked finally...

THANK YOU! THANK YOU!

stampinchrist

THANK YOU SO VERY MUCH ( :

As a Senior, sometimes it's hard learning learning and fixing problems!! ( :

THANKS AGAIN !!

Ritz2

I have a Kindle Fire HDX (the new kind), and had no problem accessing, reading, sending, etc. my Verizon emails. Until about two or three days ago, when all I can do is read my emails. The "Send" and "Reply to" buttons are gone. The 'action' button is barefly visible, but not active. Any idea how to fix this. And how do I tell what version my Kindle fire uses for Internet Explorer--or is that the equivalent of "Silk". (Kindle is my first tablet and I don't have a 'smart' phone.)

Thanks.

JOSEm441

From what I read Silk is based on WebKit which is not related to internet explorer. Is there a setting on the kindle to set the browser zoom level. If there is try setting it to 100%, especially if it is above that setting. This may be of some help

http://www.groovypost.com/howto/kindle-fire-silk-browser-easy-read/ NOTE I would copy the settings you have now before changing anything. Hope thiis helps

Scot237

Thanks. Spent a long time trying to troubleshoot before I found your item. Worked like a charm !! Wish I'd found it sooner

Garry27

I have had this same problem, applied the compatibility solution and now I have to remove Verizon from compatibility mode to be able to view the entertainment and news web page. My question is " How long has Verizon known W10 was coming?", (at least a year since I found out about it) and they are just starting to fix compatibly issues. I'm not looking for a work around. I'd like the problem fixed.

[Deleted User]

As this thread is now two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic. For a discussion of email folder issues with Windows 10, please see the following thread: http://forums.verizon.com/t5/Verizon-net-Email/Email-folders-disappeared-after-upgrading-to-Windows-10/td-p/799596

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