What's going on in the Cypress, CA area?
My 75 year old mom has not had a landlines phone, since Saturday (1/22/2011) and she has been told a technician will be at her home from 8am to 8pm on Tuesday (1/25/2011). She's screaching mad over how long it took to get a real person on the phone--after unplugging this and that line. Fortunately, she has a Sprint wireless phone that is working!!!
I'll have to check California customer protection laws, but I thought that kind of service range was not allowed. Of course, she'll get a nice credit for this outage!
She also says that she has sporadic internet outages throughout the day. This has been on-going. A Verizon tech, my siblings and I have taught her how to read the lights on her modem/router. I will now have her write down date and time that she notices that it is out--power in the data.
