Some background. I have Verizon DSL service, with a phone line dedicated to its use. The phone line is used for nothing else, and has the required filters attached.
Two years ago, when spring arrived, we began have trouble with out internet connection. Our modem would get a red light on the Internet connection. This would happen every day between 10am and noon, and would last from minutes to hours. I spent hours on the phone with Tech support. They reduced speed, which was unnacceptable and did not work. They sent a tech to our home twice that summer to replace lines inside the house, replace line outside the house, make adjustments at the central office and the local "hub". Nothing worked. Fall came, the issues stopped, and everything worked fine thoughtout the winter.
Last year, spring arived, we began to have trouble with out internet connection. Same thing as the previous year. Called tech support. Told them that I had done this song and dance the previous year. I would not start from the beginning with every single call, I would not turn off/on the modem, give model numbers, check direct lines from computer to modem. I had done it all the previous year. I thought surely there was some kind of record for my account that could be accessed. To no avail. I spent countless hours and days on the phone with tech support. I spoke with techs, supervisors, managers, talked, yelled, got nowhere. They sent a new modem. Nothing changed. They sent the same tech to my home as the previous year. He still didn't know what the problem was. Changed the phone jack. Changed a different line outside. Still didn't work.
I came on here and left a lenghthy message voicing my frustration. I was told that someone from the US tech support office would contact me (Executive Appeals). The representative from there was very helpful. He explained what each of the lights on the modem did and what blinking/not blinking/ off/red actually meant. He had them change the modem at the central office. Problem solved, I thought. We had out normal running speed of 3360/863 again. No more internet cutting out daily. But, it was fall. Apparently, this would have happened anyway. Because...
This year, spring arrived, and we are having trouble with our internet connection. We have any and all combinations appearing on the modem. The internet cuts out at all times of the day and night. It stays off for minutes to hours. Internet flashes, turns red, goes out. DSL and DATA blink, stay on, alternate blinking speeds. Sometimes the phone line has static, other times it doesn't. There is no pattern to anything.
I have not called normal tech support. The people in India are clueless, have never come close to solving the issue, and I will not waste my time and cell phone minutes talking to them. I saved the phone number and all information for the US representative I spoke with last year. I have left 2 messages for him over the past week. He will not return my call. Our internet speed had gone from 3360kbps/863kbps, to 2928kbps/860kbps, to 2560kbps/860kbps, to 2112kbps/860kbps over the course of the last week, as shown on the verizon modem page. This is what they do every year, and it in UNACCEPTABLE. Slowing the speed accomplishes nothing, since we still have the same problems. All that changes is we have DSL service that runs a little faster than dial-up.
If anyone out there has a suggestion as to what I can do to fix these issues after 3 years, please let me know. Apparently no one at Verizon knows how to address the problem.
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