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Ipad email setup

Hi:

Since Verizon isn't willing to hear from me by email, here I am.

The online instructions for setting up email on an Ipad don't coincide with the selections on my pad. So, does anyone have a suggestion on how to cope with Verizon's ineffective instructions? Mainly, they seem to say to set an SMTP port to 995 and then to set the same port to 465. Neither seems to resolve the problem, and of course, all Apple returns is, "I can't communicate with the server." So I can't tell if its a port issue, an SSL on or off problem, a password/userid problem, a server name problem or ... need I go on and on?

Suggestions welcome. 2 hours into this so far and between Verizon and the Steve attitude at the Apple end, I'm nowhere so far. Thanks.

{edited for privacy}

Comments

somegirl

For the sake of example, we are going to pretend that we are setting up fictional account "fakeacct@verizon.net" and the password for logging into that account in webmail is "fakepassword" - Again, this is a fictitious account for the sake of an example.

The settings for using Verizon's servers would be:
Incoming Server: pop.verizon.net
Server Requires Authentication: Yes
Username: fakeacct
Password: fakepassword
Requires a Secure Connection (SSL): Yes
Port: 995

Outgoing Server: smtp.verizon.net
Server Requires Authentication: Yes (You can set it to use the same settings as incoming, or manually enter the username and password.)
Requires a Secure Connection (SSL): Yes
Port: 465

If you are given the option anywhere for Secure Password Authentication (SPA) or Authenticated POP (APOP), set it to No or Normal or password.

These settings should work unless you have a Verizon/Yahoo account, in which case the server names are: incoming.yahoo.verizon.net -and- outgoing.yahoo.verizon.net

If all of that is set up and it's still not working, your best bet is to provide a screenshot of your settings (with personal information blocked/removed) and any errors you are getting.

JOSEm441

^^^ the only thing I could add to this excellent post is to delete any existing account on your apple device and set up a new one. As long as you are leaving a copy of your email on the Verizon server there should be no chance of data loss.

Latinblond

My mother is having this same issue. Did you ever get it resolved? If so, what was the resolution?

Msxfile

I struggled and gave up for a while after losing email on my iPad. What worked for me was to DELETE my existing account and start over! The incoming mail server is pop.verizon.net port 995. Outgoing mail server is smpt.verizon.net port 465. Enable SSL. I clicked DONE and my account verified in seconds. Good luck!

didette1

I am also hav ing a problem - I can receive my e-mails but can't send from my IPAD, I followed the instructions and delted the account - and added the account and followed the directions exactly. I still get the message, that the smtp account or password is wrong. I delted the password on the verizon e-mail, and did it again, using the same password on the IPAD set up and still - can't send (but can receive e-mail), HELP

Varetired

I'm having the same problem and same error message. Someone help us please.

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