Verizon Fios has the worst customer service I’ve ever experienced in my life! Signed up for fios recently with the “promo” of Disney+ Free for a year. Still haven’t been able to redeem this offer almost 2 months later. Have spoken to about 6 different people by this point about it. All of whom give me a different story. Have been promised on 2 different occasions now that a supervisor would return my call....... still waiting. My issue was supposedly “escalated” and was supposed to be solved April 3........ still waiting. DON’T be coerced into Fios by their deals or promotions....you won’t be able to redeem them anyhow
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