We decided to cancel our TV package and phone line since neither was being used and just upgrade our internet to gigabit connection. The technician arrived yesterday and did his work. We received an email with instructions on returning the cables boxes and router, as i was using my own router and made that clear from the start. The internet was working perfectly the first night. The next day we proceed to follow the instructions in the email and return the equipment to the Verizon store. The rep there took my stuff and said i was good to go. I come home and find out that my internet service and account as a whole has been cancelled. I could not reach an agent on the phone, so i spent more than 2 hours on chat support and the only thing they said they can do was to setup a new account with the installation being 7 days away. 7 DAYS AWAY!!! Absolutely ridiculous. I told them i needed internet as soon as tomorrow to run my business and certainly not 7 days as the kids have school via remote learning and need the internet access. Further i my self am working remotely and cannot just take 7 days off out of the blue because a rep cancelled my service without permission. The chat rep assures me setting up a new account is the best way forward currently. So i set up a new account and the installation date is in a week. You are kidding me. This cannot be how verizon handles things. Mind you, the ONT and everything else is still fully functional and connected at my home. I dont understand why they cant restore my service just as fast as they took it away. So infuriating
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