Trouble reaching websites

Can someone help me figure out why I'm having this problem. It just started tonight. I'm unable to log onto my credit union site. I get a message saying "The requested URL was rejected. Please consult your administrator." I am also unable to reach another website -Philadelphia water online bill pay. That one times out.

I've tried clearing cache/cookies, rebooting modem and laptop, and adding the credit union site to secure sites in my settings. Nothing has worked. Can anyone help me? Thank you.

Accepted answers

merlin96

Hi. I wanted to follow up to say that I am now able to log on again on my laptop and tablet. I guess the problem was on the website site despite what I was told. Thank you for your help.

All comments

Cang_Household

Have you tried the same websites from other devices? If they can be accessed by other devices within the same network, then the Verizon modem/ONT and router are not causing the problem. That being said, it is not within the “jurisdiction” of this forum. But one advice for you would be clearing the browser cookies and cache.

merlin96

No I cannot reach these sites in any browsers or devices on the Verizon modem. As already stated, I have tried clearing my cache/cookies without success.

Cang_Household

What is the model of your modem? Are you sure it is a modem, which modulates and demodulates signals, not an Optical Line Terminal (ONT)?

What is the model of your router?

Since you clarified that the websites cannot be accessed through any browsers and devices, I am thinking the problem might be located at the router or upstream Verizon equipment.

Can you go to the router's web GUI and temporarily assign static DNS server address to a public DNS, such as Google 8.8.8.8 or 8.8.4.4? Does this help you get to the websites?

merlin96

Thanks for your reply. First, an update. It appears that the website that was timing out is working so it's just the one rejecting my URL.

I have an Actiontec M1424WR, with an ONT in the basement. I tried changing the DNS last night by following instructions on a website but it wasn't by going into the router and it didn't work. Can you please explain how I can do that so I can try?

Thank you very much.