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Getting a fraction of my dsl speed

I have the "fastest" high speed dsl package which promises 4 to 7 Mbps. I tested my connection speed on various sites and my download speed has been around 1.5 Mbps every time. I tried rebooting my modem, rebooting pc, clearing cookies/histories, etc.. I also tried testing my speed in slow times such as after midnight. Keep getting 1.5 Mbps.

I have Windows Vista and a Westell modem model 6100F. My computer is a dual core processor with 3GB of memory and 500GB of hard drive space, most of which is still available. The problem is not on my pc's side. There are no errors, viruses, etc.. I have firewalls, anti-virus softwares, etc.. I also only have one computer on this connection and there are no routers.

Anyone have any suggestions how to speed up this connection? I'd be happy with that minimum 4 Mbps download speed promised.

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malshafi

I'm adding information that might be helpful. It won't let me post anything higher than 20k characters, so I had to cut it.

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CURRENT MODEM STATUS

DSL Modem Status....... Up

PPP Session Status...... Up

Connection Type......... PPPoE

Time set from............. Daylight Savings

Time since last boot.... 1 days, 10 hrs: 12 mins: 5 secs

EVENTS

**********************************************************************

Events are listed starting from the most recent.

**********************************************************************

TUE MAR 22 11:59:32 2011

External content downloaded

TUE MAR 22 11:46:25 2011

DNS: Unknown host: 'lb._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 11:46:25 2011

DNS: Unknown host: 'dr._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 11:46:25 2011

DNS: Unknown host: 'db._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 11:45:41 2011

DNS: Unknown host: 'r._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 11:45:40 2011

DNS: Unknown host: 'b._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 11:42:56 2011

DNS: Unknown host: 'unknown131.64.200.74.defenderhosting.com'

TUE MAR 22 11:30:30 2011

DNS: Unknown host: 'dr._dns-sd._udp.myhome.westell.com'

TUE MAR 22 11:30:30 2011

DNS: Unknown host: 'db._dns-sd._udp.myhome.westell.com'

TUE MAR 22 11:29:43 2011

DNS: Unknown host: 'lb._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 11:29:43 2011

DNS: Unknown host: 'dr._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 11:29:43 2011

DNS: Unknown host: 'r._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 11:29:43 2011

DNS: Unknown host: 'db._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 11:29:43 2011

DNS: Unknown host: 'b._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 11:23:00 2011

DNS: Unknown host: 'lb._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 11:23:00 2011

DNS: Unknown host: 'dr._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 11:23:00 2011

DNS: Unknown host: 'r._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 11:23:00 2011

DNS: Unknown host: 'db._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 11:23:00 2011

DNS: Unknown host: 'b._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 11:20:28 2011

DNS: Unknown host: 'dr._dns-sd._udp.myhome.westell.com'

TUE MAR 22 11:20:20 2011

DNS: Unknown host: 'lb._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 11:20:20 2011

DNS: Unknown host: 'dr._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 11:20:20 2011

DNS: Unknown host: 'r._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 11:20:20 2011

DNS: Unknown host: 'db._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 11:20:20 2011

DNS: Unknown host: 'b._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 11:19:17 2011

DNS: Unknown host: 'lb._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 11:19:17 2011

DNS: Unknown host: 'dr._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 11:19:17 2011

DNS: Unknown host: 'r._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 11:19:17 2011

DNS: Unknown host: 'db._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 11:19:16 2011

DNS: Unknown host: 'b._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 11:19:16 2011

DNS: Unknown host: 'lb._dns-sd._udp.myhome.westell.com'

TUE MAR 22 11:19:16 2011

DNS: Unknown host: 'dr._dns-sd._udp.myhome.westell.com'

TUE MAR 22 11:19:16 2011

DNS: Unknown host: 'r._dns-sd._udp.myhome.westell.com'

TUE MAR 22 11:19:16 2011

DNS: Unknown host: 'db._dns-sd._udp.myhome.westell.com'

TUE MAR 22 11:19:16 2011

DNS: Unknown host: 'b._dns-sd._udp.myhome.westell.com'

TUE MAR 22 11:13:23 2011

DNS: Unknown host: 'wpad.westell.com'

TUE MAR 22 11:13:23 2011

DNS: Unknown host: 'wpad.myhome.westell.com'

TUE MAR 22 11:10:20 2011

DNS: Unknown host: 'isatap.myhome.westell.com'

TUE MAR 22 11:10:19 2011

DNS: Unknown host: '_ldap._tcp.dc._msdcs.myhome.westell.com'

TUE MAR 22 11:10:18 2011

DNS: Unknown host: '_ldap._tcp.dc._msdcs.myhome.westell.com'

TUE MAR 22 08:43:55 2011

CWMP: Final Http Return Code = 204

TUE MAR 22 08:43:55 2011

CWMP: Inform (200). The following events are true: 2 PERIODIC

TUE MAR 22 08:43:55 2011

CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

TUE MAR 22 08:43:54 2011

CWMP: Inform (401). The following events are true: 2 PERIODIC

TUE MAR 22 08:43:54 2011

CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

TUE MAR 22 05:00:49 2011

DNS: Unknown host: '32.94.97.63.in-addr.arpa'

TUE MAR 22 04:54:09 2011

DNS: Unknown host: 'lb._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 04:54:09 2011

DNS: Unknown host: 'dr._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 04:54:09 2011

DNS: Unknown host: 'r._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 04:54:09 2011

DNS: Unknown host: 'db._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 04:54:09 2011

DNS: Unknown host: 'b._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 04:54:09 2011

DNS: Unknown host: 'b._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 04:54:09 2011

DNS: Unknown host: 'b._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 04:54:09 2011

DNS: Unknown host: 'b._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 04:31:41 2011

DNS: Unknown host: 'r._dns-sd._udp.myhome.westell.com'

TUE MAR 22 04:31:41 2011

DNS: Unknown host: 'db._dns-sd._udp.myhome.westell.com'

TUE MAR 22 04:31:41 2011

DNS: Unknown host: 'db._dns-sd._udp.myhome.westell.com'

TUE MAR 22 04:31:41 2011

DNS: Unknown host: 'db._dns-sd._udp.myhome.westell.com'

TUE MAR 22 04:31:41 2011

DNS: Unknown host: 'db._dns-sd._udp.myhome.westell.com'

TUE MAR 22 04:21:53 2011

DNS: Unknown host: 'dr._dns-sd._udp.myhome.westell.com'

TUE MAR 22 04:10:51 2011

DNS: Unknown host: 'lb._dns-sd._udp.myhome.westell.com'

TUE MAR 22 04:10:51 2011

DNS: Unknown host: 'b._dns-sd._udp.myhome.westell.com'

TUE MAR 22 04:10:51 2011

DNS: Unknown host: 'b._dns-sd._udp.myhome.westell.com'

TUE MAR 22 04:10:51 2011

DNS: Unknown host: 'b._dns-sd._udp.myhome.westell.com'

TUE MAR 22 04:10:51 2011

DNS: Unknown host: 'b._dns-sd._udp.myhome.westell.com'

TUE MAR 22 03:54:09 2011

DNS: Unknown host: 'lb._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 03:54:09 2011

DNS: Unknown host: 'dr._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 03:54:09 2011

DNS: Unknown host: 'r._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 03:54:09 2011

DNS: Unknown host: 'db._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 03:54:09 2011

DNS: Unknown host: 'b._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 03:54:09 2011

DNS: Unknown host: 'b._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 03:54:09 2011

DNS: Unknown host: 'b._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 03:54:09 2011

DNS: Unknown host: 'b._dns-sd._udp.0.1.168.192.in-addr.arpa'

TUE MAR 22 03:31:53 2011

DNS: Unknown host: 'r._dns-sd._udp.myhome.westell.com'

TUE MAR 22 03:31:53 2011

DNS: Unknown host: 'db._dns-sd._udp.myhome.westell.com'

TUE MAR 22 03:31:53 2011

DNS: Unknown host: 'db._dns-sd._udp.myhome.westell.com'

TUE MAR 22 03:31:53 2011

DNS: Unknown host: 'db._dns-sd._udp.myhome.westell.com'

TUE MAR 22 03:31:53 2011

DNS: Unknown host: 'db._dns-sd._udp.myhome.westell.com'

TUE MAR 22 03:21:53 2011

DNS: Unknown host: 'dr._dns-sd._udp.myhome.westell.com'

end of diagnostic log file

All Entries
CURRENT MODEM STATUS DSL Modem Status....... Up PPP Session Status...... Up Connection Type......... PPPoE Time set from............. Daylight Savings Time since last boot.... 1 days, 10 hrs: 12 mins: 5 secsEVENTS**********************************************************************Events are listed starting from the most recent.**********************************************************************TUE MAR 22 11:59:32 2011 External content downloaded
TUE MAR 22 11:46:25 2011 DNS: Unknown host: 'lb._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:46:25 2011 DNS: Unknown host: 'dr._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:46:25 2011 DNS: Unknown host: 'db._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:45:41 2011 DNS: Unknown host: 'r._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:45:40 2011 DNS: Unknown host: 'b._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:42:56 2011 DNS: Unknown host: 'unknown131.64.200.74.defenderhosting.com'
TUE MAR 22 11:30:30 2011 DNS: Unknown host: 'dr._dns-sd._udp.myhome.westell.com'
TUE MAR 22 11:30:30 2011 DNS: Unknown host: 'db._dns-sd._udp.myhome.westell.com'
TUE MAR 22 11:29:43 2011 DNS: Unknown host: 'lb._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:29:43 2011 DNS: Unknown host: 'dr._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:29:43 2011 DNS: Unknown host: 'r._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:29:43 2011 DNS: Unknown host: 'db._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:29:43 2011 DNS: Unknown host: 'b._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:23:00 2011 DNS: Unknown host: 'lb._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:23:00 2011 DNS: Unknown host: 'dr._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:23:00 2011 DNS: Unknown host: 'r._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 01:45:08 2011 DNS: Unknown host: 'lb._dns-sd._udp.myhome.westell.com'
end of diagnostic log file

Transceiver Revision: 7.2.3.0

Vendor ID Code: 4

Line Mode: G.DMT Mode

Data Path: Interleaved

Transceiver Information Downstream Path Upstream Path

DSL Speed (Kbits/Sec) 1792 448

Margin (dB) 16.5 22.0

Line Attenuation (dB) 25.5 14.0

Transmit Power (dBm) 6.7 11.9

jmw1950

I think you need to talk to Verizon.

Your speed is the lower of the provisioned speed, or the highest speed your modem can successfully negotiate with the Central Office equipment. Your Transceiver statistics (loss and margin) indicate that your line is capable of considerably higher speeds than you now have, this suggests your service is incorrectly provisioned.

That is a problem only Verizon can fix.

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