Lost Connectivity (No Internet Light)

charliefiction

Just set up the "Up to 1M Dry Loop Annual Plan" and am leasing the Westell 6100 Gateway. My service was activated three days ago. Everything was fine for about 48 hours -- the primary computer (involved in setup) and three other laptops (via a wireless connection) all suffered no connectivity or speed issues.

Then, last night, I notice the "Internet" light is no longer lit. It is neither green nor red. Just unlit. All other requisite lights (DSL, Power, Ethernet) are green. However, I receive errors on the browser pages I attempt to open, suggesting that the “page cannot be found.” All other laptops recognize my wireless network and claim to have excellent connections, respectively, but none can connect to the Internet.

Any advice? I’m restarted the modem and the computers several times with no luck.

RetiredDBA

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@charliefiction wrote:

Just set up the "Up to 1M Dry Loop Annual Plan" and am leasing the Westell 6100 Gateway. My service was activated three days ago. Everything was fine for about 48 hours -- the primary computer (involved in setup) and three other laptops (via a wireless connection) all suffered no connectivity or speed issues.

Then, last night, I notice the "Internet" light is no longer lit. It is neither green nor red. Just unlit. All other requisite lights (DSL, Power, Ethernet) are green. However, I receive errors on the browser pages I attempt to open, suggesting that the “page cannot be found.” All other laptops recognize my wireless network and claim to have excellent connections, respectively, but none can connect to the Internet.

Any advice? I’m restarted the modem and the computers several times with no luck.

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You can login to your DSL router (aka router/modem) by specifying the path: http://dslrouter.

If it asks you for a usermane/password you can try the same ones you used to set up access to the internet. Otherwise a uesrname of "admin" and a password of "password" may work.

You may be able to find out via the interface whether your connection is set up for "always on" or is only set up

on demand. "Always on" works well for me. If it's only set up on demand, your PCs have to be set up to request the connection.

In any event, controlling the DSL router yourself may give you more control than just running the installation disk.