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Youtube Speeds Atrocious

I'm on Verizon DSL 3Mbit DL by 864Kbit upload, and Youtube video buffering has been very extremely slow lately at best. Videos load fine on my iPhone with WiFi turned off(running off of LTE, which I don't like doing because of data limits). It's so bad that I can't even watch one second of a video without it pausing to load(and I do quite literally mean one second) And that's on the lowest quality of video available.

There was a time where I was able to watch 720p HD no problem. I also tried bringing the issue to live chat and like always they're helpless. Telling me stuff I've already tried doing, even after I told them that I already tried doing it. The most helpful suggestion was to "update flash player" That's obviously not the issue since it has been doing it since the last 4 versions(I'm on Google Chrome, which updates flash player automatically, the Adobe website doesn't even allow you to download flash player for Chrome anymore. I'm Network+ certified and have exhausted all troubleshooting measures that I can possibly think of, but for the sake of not getting repetitive suggestions, here is what I've tried so far(to no avail):

Rebooting the modem(several times.)
Buying a new modem and installing it(which the old Westell was having 'other' issues)
Running a new phone line to the modem
Updating flash player
Changing all ethernet and phone cables

It does work fine on VPN but the provider charges $10 a month for it, and it's utter **bleep** that I have to resort to that measure just to have usable access to Youtube.

I've had it, when Time Warner Cable technicians get done stringing the line to my house I'm switching to them. I've had it with this subpar service and the worst customer support I've ever experienced. As of today I will stop recommending Verizon anything to my customers.

Comments

SlightlyTweaked

I've seen so many VZN DSL customers complaining about Youtube performance getting so horrible lately. All of my kids have been saying the same thing.

I'm sure they'll deny it, but my personal opinion is that VZN is throttling back specific websites. Youtube being one of them.

Grek79Ital

I have the same issues with youtube, when it gets later in the night, It wont even load a video, it just sits there. How can we resolve this.

cindy1212

I have similar issues with anything video. Sad but Verizon seems unwilling to do anything about it. A thought came to me, I know /i spend a great deal of time on line so I am beginning to think this is Verizon's solution to our unlimited service, they are actually limiting our internet usage but slowing it and disconnecting it when we try to watch any video material. A lot of users complain that verizon is ignoring DSL in favor of Fios, but they admit that Fios will only be offered to areas with dense residential. Rural and sparce residential areas are not included in any Verizon plans. Satalite internet is not all that fast and limited making it useless if you want to use Netflix with any regularity. For most of us in rural areas internet connection is almost a necessity, shopping, information, news, connecting with family etc. but Verizon just isn't interested in providing service where it is needed most.

rockvilleraven

I am having trouble playing videos on YouTube either the video freezes up or it will just run for one second. Videos play on Vimeo, but its just on that site. Please help!

WheresTheBeef1

Guys, do a quick search before posting. The Youtube streaming issue has been going on for months, and has been discussed ad nauseum.

Verizon, our most beloved o̶v̶e̶r̶l̶o̶r̶d̶ provider, has come out and said, quite frankly, they hear you but Verizon techs aren't sure who's responsible for network quality issues on their backbone. However, you'll be happy to know that all signs point to either Google or KimJongUnNetworks LLC. I know that doesn't solve anything, but at least a buck has been passed. If thats not called 'making progress', I don't know what is.

Verizon also wanted to thank you for identifying the network issues, and graciously offered to add a complementary $2.45 RSN fee and a $0.66 p̶i̶z̶z̶a̶ ̶p̶a̶r̶t̶y̶ ̶s̶l̶u̶s̶h̶ ̶f̶u̶n̶d̶ administrative recovery surcharge to your monthly bill for your efforts. I sent them double that amount since I love FiOS so much. I suggest you do the same.

Please be happy with the most excellent services Verizon provides in exchange for your hard earned cash. All Verizon asks in return is that we not complain, since Verizon hears complaints all day, and quite frankly, you were on mute the whole time. I for one love Verizon services and would never complain needlessly like you guys. #PleaseDontShutDownMyInternet

In short, it's not Verizon's fault. It's nobody's fault. But it might be KimJongUnInternetLLC. Ooh look, a bird is chirping outside. I'm on a horse.

cgardnerma

This is nonsense. My work account work fine which is in the same region. It works fine on my sisters Comcast account which is in the same region. Class action lawsuit coming. Verizon is either incompetent or they are throttling to cover their incompetence. -- probably both. I will be switching providers if it doesn't change shortly.

mgengman

FWIW -- just to add to the record -- YouTube useless much of the time on all devices with Verizon DSL. Good speed tests, downloads okay, only YouTube that does not work.

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