i don't understand how verizon expects to keep customers happy with the so called service when it takes a week to have a repair tech to come out. customer service is a joke and they have nerve to document when a customer is annoyed duh!!! if they were the ones have problems with their phones i bet they would be annoyed also. i'm thinking i should look into another provider. verizon does not care about their customers they just want you to pay your bill.this is unacceptable and these issues should be handled promptly.what happens if a person needs medical care and they have no access to another phone. this is absurd/
