speed test issues

ivan215

Hello. I wanted to know is this is normal or should I contact costumer service. I pay for gigabit internet and occasionally do speed test to check my service. My "Device" speed test were always in the hundreds and this past week or so they have always been under 100. I see the speeds I pay for in the "router" speed test but not in "device" speed tests. I checks multiple devices and none go over 100. I have had this service for over a year and always gave me high readings on device tests. The test itself says GOOD, my speeds are good but how can it since it has dropped literally by hundreds? Is it normal or should I call for assistance?

gs0b

When speeds are just under 100Mbps, that is usually due to an Ethernet link operating at 100Mbps instead of 1Gbps. Since the router speed test is good, this tells me the Ethernet link between the ONT and router is fine. The results point to an issue between the router and the device. If you tested on an Ethernet connected device and if you know how to determine the Ethernet link speed, check if it's running at 1Gbps or 100Mbps. The link speed can be checked from both the router and device; the method varies depending on the equipment involved but may be as simple as looking at status lights.

If the link is running at 100Mbps, try reseating connectors and/or swapping the Ethernet cable. That fixes about 99% of issues like this.

If you tested on a WiFi connected device, then we know it's not an Ethernet cable problem. Try testing from an Ethernet connected device. Also try with the WiFi device close to the router.

If you've only tested on one device, test on multiple devices to determine if it's all devices.

To go further, it may be helpful to know your router model and device model.