Slow speeds for the past 2 weeks

everstarz

For the past 2 weeks I have been having very slow speeds. At first I thought it was the westell modem which kept powering down, rebooting every 30+ mins or would save the network settings. Purchase a new modem still have the slow speed minus the constant reboots and loss of settings.

Any chance to get my speeds up to what Iam currently paying for?

Package: 1.5-3Mbps

Speed tests form diffrent sites 0.399Mbps to 0.412 Mbps

Former modem: Westell 327W A90-327W15-06

Current modem: Actiontec GT784WN

Downstream Speed: 480 Kbps

Upstream Speed: 448 Kbps

SNR Downstream : 6 dB SNR Upstream : 10 dB

Attenuation Downstream : 63 dB

Attenuation Upstream : 31 dB

Power Downstream 14.3 dBm Power

Upstream 11.9 dBm

smith6612

Your line isn't in a very good shape to be running on the 1.5Mbps-3Mbps package. As it stands, you barely have enough capacity to support even 1/3 of the 1.5Mbps provisioning. There's simply too much noise.

What you should do first is take one of your modems out to your NID, if you have access to one and plug it into the test jack found inside of the NID. If there is a telephone plug already inserted into it, remove it to gain access to the jack (this will disconnect your home's wiring until you reconnect it). From there, sync up the modem and post up the new Transceiver Statistics you obtain.

Have your speeds been at 1.5-3Mbps in the past? That would also help us. Lastly, if you have Voice Service with Verizon, do you have any noise on your line, such as humming, buzzing, loud static or popping?