Short Version:
Please let me know statistics I can run on my Netgear or computer to provide you more information. I have a brand new (refurbished?) Westell 6100G laying around because my last westell broke, but I got the Netgear instead to use.
Here is:
ADSL Link Downstream Upstream
Connection Speed 3360 kbps 839 kbps
Line Attenuation 37.5 db 17.6 db
Noise Margin 14.1 db 10.5 db
Long Verzion:
I currently have Verizon DSL 3m download package which I have had for 3-4 years. Within the last 9 months (give or take a month) I have had intermittent connectivity problems. Basically the DSL connects and then the modem has to reconnect which takes 1 minute or 2. Everytime I call customer support I run through the check connections, restart blah blah blah. They either then send someone out who tells me everything is fine or say there is a problem on their end they need to fix. A day or two later they then say it is fixed. Of course it isn't or I wouldn't be here.
I have gone through several DSL modems from Verizon, but I have now gotten my own Netgear DGN3500 router/dsl modem. My main computer is directly connected to the router/modem. The router has an Xbox 360, PS3, other equipment that does not always use the internet. also have a laptop and Wii that use wireless, but again they are not constantly using the internet. My vice is playing World of Warcraft so some evenings I am playing for 2-3 hours. When I get an internet disconnect, it just sucks because I get disconnected from WOW also.
My Netgear is directly connected to a phone jack next to my power breakers which in turn is just inside where the NID is located outside. Technically I am have not tested with the NID, but this is as close as you can get. I am computer and network inclined so I have replaced the phone cable from the outside to the inside jack with CAT5e. I also run from the jack to the Netgear with CAT5e. There are multiple other jacks in the house which I have physically disconnected from the junction inside the house, except for one line which runs upstairs to the kitchen. I have a DSL filter (which I recently replaced just in case) which then runs to a cordless phone. The other cordless phones in the house only need to plug in to a power jack. These are vtech dect 6.0 cordless phones.
I explain all the above because I don't know what else I can do within my house to tell Verizon it is not my problem, I swear the problem is with their line to the house (maybe a mouse chewed on something or rain infiltration -- not that rain causes the disconnects).
I am current running a program called Connection Monitor (I am sick of this so I am going to be using this to request compensation from Verizon for each time it disconnects -- good luck to me on that) that pings Verizon.com every 5 seconds and provides the response time with a date/time stamp. I started this last night before I went to bed and so far I lost connectivity at 4/14/2011 11:34:14 PM, 4/14/2011 11:40:03 PM, 4/14/2011 11:43:58 PM, 4/14/2011 11:47:25 PM, 4/15/2011 7:59:38 AM, 4/15/2011 8:04:34 AM, 4/15/2011 8:19:46 AM, 4/15/2011 10:03:49 AM.
Please let me know statistics I can run on my Netgear or computer to provide you more information. I have a brand new (refurbished?) Westell 6100G laying around because my last westell broke, but I got the Netgear instead to use.
Thanks,
Jeff
