I am new to FIOS 1 Gig service and FIOS TV service. I left Optimum after decade of service because of their insane pricing for less.
I've been with FIOS now for about a month. I have encountered about 5 of these random reboots from the STB (lights just start blinking for no reason) that causes the entire router/ONT to reboot itself, which is insane to me. All the equipment is brand new which the Verizon tech installed and I don't understand why the STB would cause an issue with the router. What the heck is going on here? Is this normal behavior from the STB? Does something get screwed up that causes itself to reboot everything? Nobody was even watching TV, it was just on a channel 7 and nobody was surfing around or pressing buttons on the remote.
This isn't a good look for FIOS as a new customer and is 100% UNACCEPTABLE.
I checked the logs and this shows up:
| [SYS.6][SYS] Reboot by Manually Induced from root access |
Have no clue what that means. I've searched the internet and can't find a definitive answer. I checked my TV (older Samsung) and Anynet is already turned off so it's not the TV, or some cabling. Literally it rebooted itself for no reason, just not sure why must it affect my internet as well. I can't be the only one who has faced this. Any answers are appreciated!
