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DSL connection drops very often

ice7575

I live in Queens, NY. I've lost internet connectivity about 50 times

per day between 8:00am to 9:00pm since March. It happens only
these 13 hours. I called the customer service in March.

It was fixed by the inside work of Verizon 10 days ago but it's

happened again from yesterday (4/17). I use the modem Westell 6100.

Does anyone have same problem?

Transceiver statistics and log

http://pastebin.com/mEQZ45BX

Comments

dslr595148

If you have access to a NID, plug your modem into your NID and post up the new Statistics. Here's what a NID looks like. http://www.dslreports.com/faq/1317

ice7575

Thank you for your response. I can not access to a NID.

If it's problem about NID, why DSL dropping happens only

busy hour (8:00am to 9:00pm).

dslr595148

Upon reflection, Check to see that the modems connection profile is set to Always on

ice7575

What's is the modem connection profile? Is it in http://192.168.1.1 ?

I place my modem side of my keybord, so I can always see the modem.

When the modem drops connection, modem's DSL light starts blinking

and Internet light's gone out. After waiting a few minutes, DSL light becomes

steady and Internet light becomes on, then connection comes back.

The modem's 3 lights (power, DSL, ethernet) never gone out, when the

connection has lost. I don't see red light.

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