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westell 327w compatibility

cruisinthru2011

My new HP Pav G7 laptop will not connect wirelessly or through the cable to the internet using a Westell 327w modem. Is it compatible with Windows 7?

Comments

JOSEm441

With the modem turned on and all cables connected, can you login to the router? Bring up the run command and open this

http:\\192.168.1.1

(or whatever your router address is)

Are you connected via USB or cable between the router and the computer? If you are using USB, I would try switching to cable, or vice versa.

cruisinthru2011

Verizon tech support had me enter the 192 number in the lap tops browser, but no connection. Not using a router. The modem is wired into my desk top which has Windows XP. My PS3 is running wireless through the modem on a lower floor. The modem works fine between the two. While running a network diagnostic, there was mention of some older modems not being compatible with Windows 7. Between Verizon and HP, none could give a solution to this no connectivity issue.

Hubrisnxs

well, it's perfectly compatible as long as you aren't trying to do a USB connection hardwired.

so plug a cable between your computer and into one of the numbered LAN ports (1, 2, 3 or 4) and then follow these instructions and tell us what you get.

Results here are important to tell you where the problem is.

While in that same window, if you get 100% loss, then type ipconfig at the flashing cursor, hit enter, and look for your IP Address, or your IP v4 address and post that here. You need to have a 192.168.1.x address in order to connect. (if it's 192.168.2.x, or that IP ends with a different third number i.e. 3.1, or 10.1, or 15.1, then make sure to let us know)

Once you're connected hardwire, we can get the wireless on typically without a problem.

also if you're getting 100% loss or getting an invalid ip (169.x.x.x is invalid and 0.0.0.0 is invalid) then it could be something as simple as a firewall that is being too strict and blocking you, so you would want to turn off your firewall. It also could be the drivers themselves, but we can check that if you have a bad IP Address.

cruisinthru2011

Using the ping command to test the connection, I entered 192.168.1.1; I received transmit failed-general failure

packets sent 4, received 0, lost 4.

Entered command ipconfig; received media state-media disconnected. Showed this on all possible connections, and for tunnel adaptor isatap- three different long number configurations.

This was a hard wire connection into the new laptop that I'm using on this desktop to send this message.

On using ping command to test internet connection; entered ping verizon.net, and received back; "ping request could not find host verizon.net. please check the name and try again."

I used the default IP 192.168.1.1 when testing gateway connection.

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