Tech came out in December. Said he did a "temporary repair" and another tech would come out the next day to do a permanent repair. The person never came. Finally got another appointment and took a third day off. They did first part and said they'd finish the job next day. They never came back (now four days off). Multiple additional techs have come out, all saying they are the wrong techs to finish job.
I even got a call from a Verizon official in our area (Arlington, VA) saying he drove by our house since he received so many invoices from folks but the job was never done properly. He said it was a routine job and he couldn't understand why Verizon was having so many problems. He said he was frustrated but couldn't get the repair people to do this properly, so I should call as an "irate customer" to see if I could get any action. I decided to remain polite and scheduled another appointment.
I was told a basket truck would be coming to complete the repair. A tech in a van showed up instead. He called dispatch from my house, and dispatch said I should stay home and a basket truck would come that day. Again, no show. I then arranged from a basket truck to come today (a Saturday). Instead, Verizon sent the wrong tech, without a basket truck, to my house again yesterday. Because the wrong tech showed up, they closed my order and told me to schedule yet another appointment. Specifically, I was told that the basket truck operator would call me to schedule this appointment, hopefully this weekend Instead, when I checked the in-home agent, I see they want me to take another day off on Monday (again noting that on none of the days I took off did Verizon ever send the right tech.) So now, after 19 phone calls, hour after hour with Verizon people explaining the situation, and multiple days off of work, I'm at a loss. It's the worst service experience for any company in any field that I've ever had.
