Verizon's tech dept is a sorry mess. Since the beginning of 2013, I've tried to create a new sub-account, which was the simplest thing to do before they had their site redesigned with all the fancy but unstable javascript. I was able to add one during the first week of January but I forgot to check the "allow email access" box. The Edit function wouldn't let me modify that aspect of the sub-account so I had to delete it and start over. Since then, for over 2 weeks and over 20 times I've tried to add a new sub-account using FF, Chrome, IE, Safari, on both Mac and Windows platforms without success. After I hit the Save button, the red balls just spin endlessly, for 15 minutes at one try. Face it, in less than a minute, if the server doesn't respond, nothing is going to happen.
I called tech support and the 1st time I did so, the "technician" wanted to patch in to my system, I refused. I know how to set up a sub-account as I told the "technican" the procedure, so what's the point of invading my privacy. I don't need him handholding me where to go, which link to click! He refused to create a ticket to document the problem. HE REFUSED!
On the 22nd, I called again, this time the person acknowledged that he has received many calls recently about the same problem. So he told me he would bring it up to another department and someone would call me back. Now, I thought he meant someone would call me back when the problem was fixed but I misunderstood. Instead, another script reading "technician" called me on the 23rd at dinner time, around 7:30pm. First, she had all the facts wrong, she said I already had 2 sub-accounts, so their system must be working and she would want to patch into my system to "help" me fix the existing sub-account I've troubled with. So, I had to explained to her from the beginning that the current sub-accounts I have were created a year or more ago. Those are not the problems. She just kept reading her "script" while I was talking and explaining to her the situation. It's like she was totally lost when I didn't follow her script! I had to repeat my explanation becuase she kept insisting she needed to look at my screen. Finally, duirng my refusal and explanation, she HUNG UP on me.
Way to go Verizon, hang up on your customer. First-class operation here.
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