I have been having slow connectivity issues and no connectivity issues with my Verizon high speed internet for several weeks. Many attempts using Verizon In Home Agent did not resolve the problem. A technician finally opened a ticket on Tuesday and I was promised resolution including possibly the need for a technician to come to my house by Thursday 5/5 at 8:32 p.m. I have just spent over 2 hours excalating my call and now have been promised a technician at my house Monday. This lack of customer service is inexcusable. I have just been told that the problem is at the central office. With a company this large would you not think that resolution could have been achieved with much less frustration and at a faster pace than this. The best that Verizon could offer is a 1 month credit for my service. Hours of my time and my inability to complete course work for my on-line degree are worth much more than $24.99. Similar problem should be posted in this forum and hopefully all will know that this exists and maybe something will be done about it.
