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Can't make outgoing calls on VoIP but can receive incoming calls just fine - help!

I work from home and must rely on my Linksys IP Phone. However, I get drop after 10 seconds when I make outgoing calls nor I can access my voicemail on it. I can get incoming calls no problem. I already contacted Linksys and we tried several things with even trying the VoIP at another location and it works fine. So it is not the Linksys IP Phone that is having a problem. I'm currently High Speed DSL with a Actiontec Rev. B modem to connect my VoIP. How can I resolve this problem, I'm losing money!

Comments

dslr595148

#1 What is the model of that Actiontec?

#2 What is the model of that Linksys?

LadyAustin

1. Actiontec GT704WG Rev. B

2. Linksys IP Phone SPA9042

LadyAustin

A little bit of more information about my problem. Yesterday I decided to use my Skype instead of my cell phone to call my customer back. Skype returned an error stating that the Network is blocking Skype to be launched. Then I decided to try calling through my MSN Instant Messaging and it wouldn't connect.

dslr595148

Ok.

#1 Check the IP Address, Subnet Mask, Default Gateway, and DNS Servers on your computer.

For example if you are on Windows XP:

a) Go to Start -> Run.

b) Type in cmd and press enter.

c) In the new window, called the command prompt, type in ipconfig /all and press enter.

#2 With your web browser go to the Default Gateway, and try to log-in with the current password,

a) Default user name is: Admin

b) Default password is: Password

#3 In the modem combo, go to Advanced Setup -> DHCP Settings.

#4 What is the Starting and Ending IP Address(es)?

#5 In the modem combo, go to Advanced Setup -> UPnP

#6 If you do not have at least two game consoles behind your router, turn off UPnP in the router.

By game console, a special type of computer with no keyboard or mouse (and it/they are usually connected to a TV).

#7 Correct me if I am wrong, this is the port forwarding guide for your router

http://portforward.com/english/routers/port_forwarding/Actiontec/GT704-WGv2/GT704-WGv2index.htm

#8 Correct me if I am wrong, you meant the: Linksys IP Phone SPA 942

http://www.cisco.com/en/US/products/ps10039/index.html

http://www.cisco.com/en/US/products/ps10033/tsd_products_support_series_home.html

LadyAustin

# 4. Beginning IP Address: 192.168.1.64

Ending IP Address: 192.168.1.254

# 6. It is already turned Off

# 7. Yes but regarding the list, I do not see the VoIP phone or the company to handle it (Volacity)

# 8. Yes and everything looks correct for set up.

cramber

I have just signed up for verizon dsl and received the same actiontec router model gt704wg rev b. I am using no additional router. I have a voip app on my iphone i use to make and receive calls by fontality called bria - which i have been using on a Verizon MiFi unit just fine w/ no issue.

Calls coming in can be received and connect without dropping, calls going out ring until connected then drop immediately.

Help please.

smith6612

@cramber wrote:
I have just signed up for verizon dsl and received the same actiontec router model gt704wg rev b. I am using no additional router. I have a voip app on my iphone i use to make and receive calls by fontality called bria - which i have been using on a Verizon MiFi unit just fine w/ no issue.
Calls coming in can be received and connect without dropping, calls going out ring until connected then drop immediately.
Help please.

Try checking your router's Firewall. Make sure it is set to Low/Off. Try using the DMZ for your device as well, to see if it by any chance starts to work correctly. Often times on VoIP devices the ringing is generated by the device itself, not by the SIP (?) server.

parallaxview

I'm on an IT Help Desk and trying to help one of our employees who works from home. Since she switched to Verizon Internet service her Siemens OpenStage 20 VOIP phone will no longer register.

Her router is an Actiontec GT704WGB.

1. I have tried disabling the firewall.

2. I have tried putting the phone in DMZ mode.

3. I have tried enabling QOS for the phone.

4. I have tried going into allowed applications for the phone, and selected a VOIP setting that was supposed to open port 5060 for UDP.

5. We have tried resetting the router to what was supposed to be factory default.

Nothing has worked. I also tried installing a Siemens softphone, which uses SIP UDP on port 5060 just like the desk phone. The softphone says it can't register.

Is there router offered by Verizon router that works better with VOIP?

We have an employee with Verizon service who has a working Siemens VOIP phone, but his router is an Actiontec - M1424WR - Rev. F It doesn't look like the are still available.

smith6612

Did you check to make sure the Softphone wasn't using UPnP, and that UPnP was disabled within the ActionTec? Did the Softphone attempt a connection over a VPN or would this be a direct connection?

If there is a specific IP address/hostname the Softphone is looking for, did you try doing a ping and a Telnet to the IP/Port in question to see if it will connect alternatively?

harveyanlc

I never did this before. I am having the same problem with Verizon DSL. I have a VOIP service, using a SNOM M9 and a Westell 7500 Model 327W. I can receive calls. Can you tell me how to stop my outgoing calls from dropping once they are connected or a few seconds in? Even when I call the echo it answers but drops when she is 1/2 way through her speech. I know it's not the phone or VOIP service because I can use it just fine on my neighbors Time Warner setup. Please help ASAP!

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