Our DSL has been out for 11 days and counting. I have been calling everyday and I am being told that there is an outage in my area and the Engineers are working on it and shout be fix soon but no ETR. I was informed last night by Verizon Customer Service that the outage was fixed within 3 hrs the 1st day and I am not part of the outage since then and I am a part of single outage and there is no ticket created for the repair. SInce the repair was closed for the day the CS send them am email to open a ticket and work on it ASAP. She also gave me a ph# to call if I don't hear back from them which turned out to be a fax#. I called the CS today and still there is no repair ticket opened yet and there is no record of my call to CS last night. After being a Verizon's One Bill Customer for over 20 years do I deserve this treatment? I pay close to $3000/yr for my 4 cell phones, landlines and HS Internet. I am on hold with Verizon for about 30 mins trying to speak with somebody regarding the treatment I am getting from Verizon CS and I was offered a $20/month discount on my bill and he put me on hold never returned back and somebody else answered the phone she keeps putting me on hold for 2-3 mins and keeps coming asking for permission for putting me on hold for another 2-3 mins. They all very polite and keep apologizing for what I am going through but basically reading the ticket to me on hold to confirm that there is still an outage and Engineers are working on it. Until I find out there is no outage so my guess is that I was lied to. They maybe going and grabbing a cup of coffee and getting back on line and telling me that they confirmed with the Engineers and they are still working on it. What a disgrace!
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