I want to start off with saying that Fios service has been great. Without a doubt, it has been the fastest and most reliable internet service I have ever had.
However, I just had the most nonsensical conversation with the Verizon representative regarding having my Fios equipment moved from the third floor to the second floor in the building I own. The representative said that in order for him to put in the move order, he will need to put me into a new plan. I would be paying the same initial monthly cost as I do for my current plan, but that is an introductory offer and my monthly cost will go up when the introductory period has expired.
I let him know that I don’t want to change my plan, just have someone come out and move the connection, so why do I have to change plans? I was told that I my current plan is no longer being offered and so I was grandfather into that plan until there is a service change, your current plan is worth more now.
I explain that to the representative, that is nonsense. You are going to charge me more per month for my current plan simply because I want the service moved 10 feet and it’s worth more? Nonsense! If you wanted me to play more for my current plan, then why not just raise the monthly cost! There is nothing I can do about that. Prices go up all the time.
I don’t get why this insignificant move request would result in the need to my change service plan. I am not making any sort of change to the service. I don’t get why the representative would alienate a happy customer simply because they want to get me out of my current plan.
![Photo of [Deleted User]](https://we.vanillicon.com/v2/ed53a0ea8d4610e2e903eda78cf49f29.svg)