Child Item

Site Totals

61209 Questions Answered 267 Categories

$95 hidden fee for additional phone line

OPEN LETTER TO IVAN SIEDENBERG{edited for privacy}

Hello Ivan,

I responded to an ad from Verizon to get a 2nd line (complete with long distance service) for $9.99 but I was charged $109.99 on my bill. I was never told about an installation fee even though I inquired about one when I called in responding to the ad. I called customer service today and talked with a supervisor named 'Tracy' who informed me that because a technician came to my house to configure a phone jack, there is a $95 charge for that.

Ivan, contrary to what Tracy said, there is no way I would have been able to use the 2nd phone line unless a Verizon technician came out. The technician did something to the box outside my house and configured a phone jack in my house. Tracy, the supervisor told me today when I called to complain about the hidden $95 fee that she would not remove the charge.

If you care about this situation, respond to this email. It is well documented on the internet that Verizon does this type of thing regularly and you don't care about customer service issues at all.

Comments

[Deleted User]

Just a friendly reminder, this is a forum where users help other users.

It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at:
http://www.verizon.com/contactus

GaryDoug

I can't imagine they would expect you to wire up to the ONT box yourself. That sucker can output 100 volts if the line rings. I would expect a tech to be there anyway to hook up "your wire" to the ONT, if you provided one (I did). I guess you were charged for running a new line for the second phone, even though $95 seems a bit steep, especially if the tech was required anyway.

felixg3

I an one additional telephone jack for my computer for my bedroom

Child Item