We have been having speed issues for the last month. Verizon finally realized it was a bad port at the pool and fixed it last week. I was getting these stats:
| Transceiver Information | Down Stream Path | Up Stream Path |
| DSL Speed (Kbits/Sec) | 12344 | 1059 |
| Margin (dB) | 6.3 | 10.0 |
| Line Attenuation (dB) | 36.5 | 16.4 |
| Transmit Power (dBm) | 21.8 | 12.4 |
Tonight we lost connection and the router came back online by itself. When it was back the speeds were very slow. As you can see above we were on a 7-11 line. These stats were taken from 2/26 when we were having problems.
These stats are from tonight:
| Transceiver Information | Down Stream Path | Up Stream Path |
| DSL Speed (Kbits/Sec) | 1790 | 447 |
| Margin (dB) | 31.1 | 29.9 |
| Line Attenuation (dB) | 36.5 | 17.4 |
| Transmit Power (dBm) | 7.1 | 12.3 |
So I called Verizon. After approx 1 1/2 hours on the line the lady who I was talking to said that in my area only 3 mbps lines are available. Funny how that is when I signed up for and recieved 7-11 for the last 14 months. So I asked to be transfered to billing so I could find out if I was going to be adjusted for the differance in speeds. After 30 mins on hold she came back and said billing was not answering the phone. Which I find hard to believe. The she told me if I wanted to call billing tomorrow their hours are 8-5:30pm. She tried to transfer me at 8pm. Wouldn't she know they were closed? I am not happy.
