Reinstall FIOS email

disgusted2010

I bought a used computer. While the seller was -****ing around with my settings, the icon for Verizon Webmail disappeared. I can access my account from the Veruzon Website and read my mail. But when I go to reply to a message, it says can't do it because "not properly installed". HELP! I use this account all the time and need to reply to emails!

Tx

walt178

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@disgusted2010 wrote:

I bought a used computer. While the seller was -****ing around with my settings, the icon for Verizon Webmail disappeared. I can access my account from the Veruzon Website and read my mail. But when I go to reply to a message, it says can't do it because "not properly installed". HELP! I use this account all the time and need to reply to emails!

Tx

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That doesn't make sense to me. If you are accessing mail on the Verizon site (rather than using a 3rd party client) you do not need anything installed on your computer. Since this is a used computer, it's possible that some Verizon program was previously installed and is now corrupted. Maybe that is creating a conflict.

I would suggest:

• Go to the control panel and uninstall everything Verizon.
• Scan your directory for any traces of Verizon that are left and manually delete them.
• Clear your browser's cookies and cache.
• Restart the computer and see if there's a difference.