I got Fios installed last week and certain apps on my phone won't work when connected to Wifi. If I turn wifi off, apps work fine. Apps in question: ESPN, Twitter. Verizon techs can't seem to help.
Some questions to start the ball rolling 🙂:
What specifically happens when attempting to connect via Wi-Fi?
Can their respective websites be accessed via Wi-Fi?
Android or iOS?
Do the apps work over an Ethernet connection?
Do the apps work via Wi-Fi if connected to a different access point?
Can other people bring their device(s) and try to utilize those same apps at your location?
Thanks for your questions.
When phone is connected to wifi, apps such as ESPN, weather channel and Twitter will just spin and spin. They will never load. I switch off wifi to mobile data and they load right up. It's Samsung s10 phone. IPad has no issues. Fire tv has same issues with espn app and some others. Youtube works perfectly fine on all devices.
Yes, desktop version of sites load properly from browser.
Apps work over ethernet connection in the case of fire tv.
Yes, at work I connect to wifi network and apps work on phone. They have worked for 2 years on any wifi network except this new one starting the day fios was installed. Came from altice and had no problems. Had no problem with fios at old apartment 3 years ago.
I will see about getting another android user to try network but my wife's iPhone works perfectly fine. Thanks again!
Hmm....🤔
The first section: when the smartphone is connected to WiFi, when the apps are tapped, they never open, but if WiFi is deactivated and the phone is connected to mobile data, when the same apps are tapped, they open as expected? 🤔
Last section: iOS (and padOS) device apps function as expected when connected to WiFi, but Android device apps are hit or miss? 🤔
Yes, that's exactly correct.
