Lifeline Service removed and Unlimited Local Calling added, what gives?

XX55XX

I received quite a shock when I received my bill recently. Apparently, my Lifeline Service was removed and Unlimited Local Calling was added instead, tacking on an additional $12 to my landline bill. What gives? I do plan to call Verizon to investigate the matter on Monday, but I am wondering why this is. Is it because Lifeline Service requires that I renew after a number of years, or what?

ElizabethS

I'm afraid that's the kind of answer you can only get from Verizon. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at:
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