Need someone above escalation to fix website error

kerrtis

Fios sent me a email this morning saying I was now in a 2 year contract and my monthly bill has increased. I did not authorize this and did not ask for a 2 year contract. I have had Fios for years, and started off in a contract but have been month-to-month for a long time. When I called , Chris in escalations said it was submitted online and there is nothing that can be done to fix it. AND if I cancel this service that I did not sign up for, it will be a $350.00 cancellation fee! How is this legal HansVestberg!!? This needs to be fixed!

jonjones1

You could try here

https://www.verizon.com/about/our-company/leader/contact/916673

but I would contact your states attorney general’s office who can make it right for you.

however it oftentimes is better going to your state’s public service commission or department of financial security as it’s called in NY.

you can also file a complaint with the FCC at http://www.fcc.gov look for how to file an online complaint.

best of luck….