This company is an absolute joke! Be warned, if you can get service through another provider, you are better off. The customer service you will receive through Fios is a nightmare. It took me 6 hours to get an order placed, having to use online chat, their website, and their customer service line. Multiple orders ended up getting placed because they couldn't figure out what they were doing. Finally, after 6 hours, I had an order they were able to successfully get to go through. I receive an email the next morning notifying me of my install date with a 2 hour window. Then, 2 more days later, (3 days before install date), I receive a call notifying me that they are cancelling the appointment and would have to call me back with a new date. Absolutely ridiculous!! At this point, I cancelled my order. Why should I even start service when this is how it starts off. Hopefully enough people will voice their experiences to get enough people away from this company so they can go bankrupt!
