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Slow during the day, unusable at night

Hi
I'm having a problem with my internet speed. I switched from Comcast to Verizon about six months ago, and got HSI Enhanced. It was fine for the first few months, but two months ago I moved into a new apartment, and that's when the trouble started. Its usually okay during the day. Its not as fast as it was at my old apartment, but its usable. However, in the evening, it slows down so much that its essentially unusable. It starts at about 8:00, and lasts till about 8:00 the next morning. I tried to download the In Home Agent last night, and got a download speed of 4kb per second. As you can imagine, this is really frustrating, since I'm only able to use the internet for half of the day.
I've tried resetting the router when its slow, and I've tried changing wireless channels. I've also tried changing over to a wired connection, but nothing helps. To be honest, I'm just about at the end of my rope. I'm not sure what the problem is, but I hope you can help, because I'm seriously considering switching if this doesn't get resolved.

Does anyone have any ideas?

*Edit* I'm in Pennsylvania, about an hour and a half northeast of Pittsburgh. I also have my wifi password protected, and I don't have any phones plugged into any additional jacks. I've tried putting my laptop right beside the router, and it doesn't help, so I can't imagine it's an interference issue.

Comments

Anthony_VZ

It's not a wireless interference problem. I know this because you said you plugged it in with a wire and it was still slow. There could be a couple things causing this, but we would need some account information from you to test. So we can get the information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.

dslr595148

#1 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

#2 Can you provide the Transceiver Statistics from your modem?

If you don't know how to get that info:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to the modem: What is the brand and model of that RJ-45 WAN port router?

#3 Even If you know how to get the Transceiver Statistics from your modem and you have a RJ-45 WAN port router connected to the modem: What is the brand and model of that RJ-45 WAN port router?

TonyaD_VZ

tavisc,

We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you.

Tonya C.

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