We terminated our verizon residential when we moved in March but retained our email accounts by paying the annual domain service fee. Last Tuesday, I stopped receiving emails. I can send, access, etc.. but have not received an email in over a week.
We have called Verizon at least 7 times and have spent hours on the phone. The domains support desk says they can see the account but then transfer us to another number to get it unlocked and then those people say they can't help us without our residential phone number which was terminated in March. We must have talked to twenty different people so far and the only people that get the issue can't help us - it's another departments responsibility.
My husbands account works just fine. I have already sold my verizon stock and established a gmail account based on this experience but am completely perplexed. I tried logging into the keepmyemail.com service but it doesn't recognize my account even though it still works to log into email via yahoo.
Anyone else have this problem? Definitely won't be using verizon at my new place.
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