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How to tranfer contacts and e-mail from one verizon account to a new verizon Account

Verizon thought it might be nice to disconnect my phone and internet service. So the dilema I am faced with now is how do I get my old contacts and e-mails back from previous e-mail account, because I was informed even though this was their fault I had to pick a new e-mail address. When I try to do a transfer via myverizon it tells me it does not recognize the new e-mail address

any help would be appreciated as verizon customer service sucks

Comments

somegirl

Since this is listed in the HSI board, I'm assuming you have a DSL/HSI account. You need to contact Tech Support and get a "repoint" done to move your username. Once that is completed, they can escalate a ticket to have your content moved from the old account to the new. This should not take more than 24-48 hours.

Lisa1232

Thank you for you answer but I had dealings with Tech support over the last 2 weeks since they decided to disconnect my service for no reason and they have no idea how to do this. I was told by 1 person they could get my old e-mail back and then 2 others told me no then they told me the sales office could do it and transferred me to them only to find out they could not do that either. So I guess I am out of luck and my e-mails and contacts Thank you again for your response if you happen to know of any other way please let me know.

bradleydoherty

can you tranfer my EMAIL from my old account to my new account

MY OLD ACCOUNT IS: {edited for privacy}

TO MY NEW ACCOUNT : {edited for privacy}

THANK YOU

bradleydoherty506

Vanman1

I too was forced to cancel my old account due to Verizons incompetence. Now that I am finally back on line again(with a new account) they say that all my mail as well as my contacts have been lost forever!

Do they give a **bleep**??? Seems like they don't! They suck! I had been without internet for 8 days and for 8 days I argued with them to fix the problem. They outsource calls to every country but AMERICA and you always end up talking to some {please keep your posts courteous} who really only knows how to say how sorry they are for all my problems.

Lisa1232

I totally agree with you. And they think they are going to get away with just crediting me for 1 month of internet service for all the trouble they caused me I don't think so I spent hours on the phone and with live chat only to hear from a billing person that there is n way they can re-point e-mail any longer.They are full of **bleep** with all the technology that is around today they can do anything they just choose not too.

lady6641

Please change e-mail address to: {edited for privacy}

I know longer have t he other e-mail.

Thank You

{edited for privacy}

ElizabethS

Hello lady6641

That kind of request needs to made by contacting Verizon. This is a peer to peer support forum, and nobody here can do that for you.

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