We have never been treated like garbage by a company in the way that Verizon has treated us like garbage over the past 2 weeks. We moved and scheduled an appointment for a technician to set up the the phone line. I won't even talk about the nonsense and number of calls it took to get Verizon to recognize our building address. We were actually told that we should find another provider because they don't service our address. That was of course wrong - the Verizon reps just didn't know what they were talking about. Anyway, appointment scheduled for 2/1/2013. A week and a half later and we've gone through 5 appointments. The first 3 - no technician ever showed up. No call, no explanation, nothing, barely an apology when we called Verizon. On the day of the 4th appointment, we got a supervisor to call dispatch during the day and our technician arrived. Of course, though, he arrived unprepared and couldn't finish the work. Swore he would be back the next day, asks for our availability and everything. Next day - no show. We called Verizon midday and were told that the appointment is there and we should expect somebody by 5 (you know, the Verizon "party line"), completely ignoring the fact that we'd been told that a number of times already. Nobody ever came. We weren't given another appointment for 4 days. So, the last failed appointment was 2/7/2013 and our new appointment is today, 2/13/2013. Mind you, this line is tagged as having medical needs because my father has heart/liver/kidney disease and my mother and I need to be able to reach him during the day. Between all the calls we've made, we've probably spend over 20 hours on hold now, we've been told numerous times that we'd get a call back (we never do) and we've had people's time wasted by having them wait at the house for a technician. At one point we even had a supervisor give us his name/ID number so we could call him back. We confirmed it 3 times with him. When we called back we were told that they couldn't find anybody with that ID/name - he either lied or that rep did. My mother even broke down in tears after the last missed appointment - she's stressed because she can't reach my father from work during the day now and she just can't take this anymore. After another hour of hold times, a supervisor just allowed me to talk to dispatch directly and they swear a technician will be there today around 2pm-3pm.
I just can't believe that I'm being treated like such crap by Verizon. Of course, they run a monopoly so I can't even switch to another landline provider.
