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Verizon Call Assistant No Longer Available?

I just contacted the support chat and they told me the Verizon Call Assistant is no longer available. I used this feature at my old house to receive email notfications when I got voicemails. Is it true this is no longer available or did I get someone that didn't know what they were talking about?

If this is the case then it might be time for me to go back to Vonage!

Comments

Justin46

@ckcasad wrote:
I just contacted the support chat and they told me the Verizon Call Assistant is no longer available. I used this feature at my old house to receive email notfications when I got voicemails. Is it true this is no longer available or did I get someone that didn't know what they were talking about?
If this is the case then it might be time for me to go back to Vonage!

Have you tried going to the Call Assistant website and signing up? The site is there, I don't see anything about it being discontinued. In fact I just signed in and got my list of calls, so it is still working.

Try going to https://www36.verizon.com/callassistant/signin.aspx and signing up and see if it will work.

Otherwise I have no idea, sorry...... Smiley Sad

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Justin
FiOS TV, Internet, and phone user
QIP7232, IMG 1.8, Build 02.54
Keller, TX 76248

greenpeeps

I had the same problem. I saw that Verizon had it, said I was signed up for it, and it was free. But I couldn't get it to install. I finally called Verizon and someone there told me it was no longer available. However, two months later, I go to my account online, and here they are advertising it and it's free and says I'm already signed up for it.

Do they have it or did I have another circumstance of an employee who couldn't or wouldn't help? The employee I spoke to also said there was some other service, but I'd have to pay for that, and did I want to sign up for it? I asked what the service was, what it would do for me, and he didn't know, but again asked me if I wanted to sign up for it.

Is anyone still using it?

tropicalgal

hasn't work for me in over 2 months and I have made repeated calls to report the issue. Today a Verizon person calls me and said it is no longer available. So upsetting and frustrating that Verizon wouldn't notify their customers using this app. So rude

no consideration from them.

ret2000

I was told by Verizon that it only works with Verizon Freedom Essentials phone service and

It will not work with the new Verizon Digital Voice Mail phone service.

crugil

Hasn't worked for me since Nov.8th..both on my desktop and laptop.. I contacted live/chat w/a tech guy today and he couldn't figure it out..Said

it may be a billing/profile glitch...called them and got so many prompts, I just couldn't get a person..So I uninstalled it and in trying to reinstall, I get a prompt that says I already have it on my account..but can't find it to download it again.Crazy..givin up!!

Hubrisnxs

I have and use Verizon Call Assistant, it still works today. if you do a search on this forum, at one time they posted a phone number, and it was 8884835156. Apparently - it's not widely supported by all agents, and only handled by a few (i think) but that number goes straight to that group.

tropicalgal

Hubrisnxs, thank you but this number. I have called this previously with no help to fix this.

Justin46

@Hubrisnxs wrote:
I have and use Verizon Call Assistant, it still works today. if you do a search on this forum, at one time they posted a phone number, and it was 8884835156. Apparently - it's not widely supported by all agents, and only handled by a few (i think) but that number goes straight to that group.

That is the phone number currently listed for the Help Desk on the VCA website:

https://www36.verizon.com/callassistant/signin.aspx

It appears VCA no longer work for me as I have switched to Verizon Digital Voice, but I can still log in using the login info I set up years ago.

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Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248

prisaz

@Justin wrote:
@Hubrisnxs wrote:
I have and use Verizon Call Assistant, it still works today. if you do a search on this forum, at one time they posted a phone number, and it was 8884835156. Apparently - it's not widely supported by all agents, and only handled by a few (i think) but that number goes straight to that group.
That is the phone number currently listed for the Help Desk on the VCA website:
https://www36.verizon.com/callassistant/signin.aspx
It appears VCA no longer work for me as I have switched to Verizon Digital Voice, but I can still log in using the login info I set up years ago.
__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248

Justin

That is exactly what I found. I have a VM and to CID numbers there, but no access after I log in. It will not play the VM from March. I switched to Digital Voice in April.

It really stinks that I thought the ussue ws fixed. Perhaps, Voice Wing VOIP has gone to Digital Voice, and now they are trying to ween people off of POTS on FiOS?

tropicalgal

Hubrisnxs, thank you greatly for your post that your VCA " does" work. Just for my further understanding

you are able to play your voice mails on your PC ? and you have Freedom Essentials ?

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